IoT Software Implementation Manager - Atlanta, GA; Hybrid

IoT Software Implementation Manager - Atlanta, GA (Hybrid)

By combining state‑of‑the‑art data science techniques, cutting‑edge Internet of Things (IoT) technologies, and Software as a Service, we enable a connected, intelligent and efficient supply chain that drives value from massive, connected data. Our insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

CHEP is a Brambles / BXB Digital company, the global leader in supply‑chain logistic solutions operating through the CHEP brand. We operate in more than 60 countries, with the largest operations in North America and Western Europe, employing more than 14,500 people and owning over 550 million pallets, crates and containers.

The IoT Implementation Manager drives successful deployment and adoption of digital solutions, ensuring seamless configuration, onboarding, training, and ongoing optimisation in the field. This role is critical to enabling customer success and delivering measurable value aligned with our Illuminated Supply Chains strategy.

• Lead and execute the full implementation lifecycle of digital solutions, from scoping through post‑deployment support.
• Ensure accurate setup and configuration of devices, models and SaaS platforms to meet business and customer requirements.
• Deliver onboarding, training and hyper‑care to ensure customers achieve adoption and value realisation.
• Monitor solution performance, ensure data accuracy, and provide actionable insights to optimise operations.
• Iterate to drive consistency, efficiency and scalability in deployments.
• Provide remote and on‑ground support for customer testing and surveying activities.
• Act as a liaison between customers, customer success, product teams and commercial teams to ensure alignment and clear communication.
• Recognise and pursue opportunities for solution expansion and account growth.

Analyse, reason and arrive at conclusions to solve routine, patterned or more complex problems related to implementation and customer success.

Travel within the Americas, as necessary.

• Internal:
  Product, Dev Ops, Cloud Engineering, Support, Hardware, Supply Chain, Digitalisation stakeholders.
• External:
  Customers.

• Exceptional ability to communicate and foster positive business relationships.
• Technical skills in SQL and reporting.
• Accountability and personal organisation.
• Experience managing and training diverse groups to company standards.
• Preferred knowledge of the logistics industry.
• Rich project leadership and project management experience.
• Bachelor’s or Master’s degree in any discipline.

• 2–5 years as an Implementation Manager, Customer Success Manager or similar role in a SaaS business with a track record of driving customer adoption.
• Deep understanding of SaaS/IoT solution offerings.
• Experience promoting value through customer experience.
• Ability to translate software functionality into continuous improvement.
• Basic troubleshooting of end‑user issues.
• Expertise in achieving customer delight via technical and interpersonal skills.

• Technical:
  Python, Excel, Hive SQL, SQL, PySpark, reporting tools and visualisation tools.
• Personal:
  Passionate, energetic, proactive, effective communicator, solution‑driven, customer‑focused, independent, self‑disciplined, hands‑on, analytical, result‑oriented, relationship builder, team leader, team player, strategic and critical thinker, quick learner, collaborative.

The salary range for this position is $86,000 to $118,000 per year. Compensation may vary based on skill, experience and other factors.

• Medical insurance
• Vision insurance
• 401(k)
• Child care support
• Tuition assistance

Full‑time. Mid‑Senior level. Engineering and Information Technology. Relocation and travel within the Americas are supported.