Information Technology Support Engineer

About Georgia Institute of Technology

Georgia Technology prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan, including academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech has policies to promote a healthy work‑life balance and is aware that attracting faculty may require meeting the needs of two careers.

Georgia Tech is a top‑ranked public research university situated in the heart of Atlanta, serving more than 45,000 students through top‑ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. It is a leading technological research university of unmatched scale, relentlessly committed to serving the public good and developing exceptional leaders from all backgrounds.

Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.

• Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
• Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
• Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations.
• Conduct training sessions for other Information Technology staff and end‑users on technical topics, promoting knowledge sharing and skill development within the team.
• Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
• Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
• Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
• Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
• Collaborate with Information Technology teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
• Perform other job‑related duties as assigned.

Required:

• Bachelor’s Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).

Six or more years of relevant experience.

• Advanced Linux administration experience, including management of enterprise‑level environments using RHEL, CentOS, Ubuntu, and similar distributions.
• Hands‑on expertise with configuration management tools such as SALT, Ansible, and Puppet for automation, orchestration, and system configuration.
• Strong scripting and automation skills using Python, Bash, or comparable scripting languages.
• Familiarity with Infrastructure as Code (IaC) principles and implementation best practices.
• Experience with Git for version control, including management of automation code and configuration playbooks.
• Knowledge of integrating configuration management tools with CI/CD pipelines (e.g., Jenkins, Git Lab CI).

$108‑k – $115‑k, based on education and experience.

Knowledge, Skills, and Abilities:
This job requires expert knowledge of and leadership skills in the installation and maintenance of highly complex information technology hardware and software,…