DOAS CRM Administrator

Short

Description:

We are seeking a customer
relationship management (CRM) administrator/Project coordinator with Oracle
Service Cloud experience and experience coordinating medium projects.

Complete

Description:

GENERAL

DESCRIPTION:

We are seeking a customer
relationship management (CRM) Administrator/Project coordinator with Oracle
Service Cloud experience and experience coordinating medium projects.

In this dual role, you will manage and enhance our CRM system and
coordinate various projects to ensure efficient planning and execution. You
will play a key role in CRM development, integrations, and overall process
improvement.
Local Candidates Only

JOB
RESPONSIBILITIES:

CRM Administration

Configure
and maintain CRM settings, user profiles, work spaces, workflows, message
templates, surveys campaigns, databases and permissions.

· Assists
in testing and verification for internal custom code and vendor software
releases, patches, and add-ons.

· Collaborates
with the Contact Center and Business Analysts team to proactively identify and
recommend operational improvements, enhancements and system customizations that
meet business needs and ensure solutions that are usable, scalable, and easy to
maintain.

· Assist
the technical leads and work with technical and functional staff within CRM
team as well as developers, database and systems administrators to ensure
system availability along with performing regular testing of business
continuity plans.

· Manage
data integrity, including imports, migrations, integrations and data cleanup.

· Responsible
for providing application administration, troubleshooting and support for
information technology projects, applications and systems. This includes code
migration, change control, application security, performance and availability.

· Develop
and maintain Intelligent Advisor interviews within the Oracle Service Cloud
suite.

Project Coordination

Coordinate
project timelines, deliverables, and resources across multiple teams.

Maintain
project documentation, including Business Requirement Documents, test plans,
test results, project plans, and meeting notes.

Schedule
project meetings to ensure timely updates and issue resolution.

REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES:

Strong proficiency
with CRM administration, data management, reporting tools, campaigns, surveys,
Intelligent Advisor.

Strong proficiency
with HTML, CSS, and JavaScript.

Effective written
and verbal communication skills.

Strong interpersonal, analytical, and organizational
skills.

Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).

Advanced knowledge in in Microsoft
Office using Microsoft Excel, Microsoft Word and PowerPoint.

MINIMUM
ENTRY

QUALIFICATIONS:

2-3 years of related experience in CRM administration
(e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).

1–2 years of experience in project coordination or project
management

PREFERRED

QUALIFICATIONS:

Prior public sector experience.
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