Business Analyst

Overview

Location: Atlanta, GA 30336 (Hybrid 1 Day/Week in office)

Duration: Full time

Pay: $100k - $120k/yr.

About the Role

This is not a sit-in-the-corner-and-take-notes kind of role. We want a collaborator, a translator, and a strategic thinker who can decode complexity and help shape the future of customer experience design.

• Partner with stakeholders to gather, document, and prioritize business requirements across retail, design, and digital teams
• Translate high-level business needs into clear user stories, process flows, and wireframe-level specs
• Support cross-functional delivery teams across creative, development, and rollout workflows
• Analyze current processes and identify opportunities for efficiency, automation, or digitization
• Collaborate with technical teams to define integration requirements between systems (CMS, DAM, project tracking)
• Assist in the creation and management of project roadmaps, timelines, and deliverables
• Facilitate meetings, workshops, and stakeholder reviews; ensure alignment and accountability
• Create reporting, dashboards, or insights to support strategic initiatives
• Serve as a strategic thought partner—helping to connect dots across teams, tools, and channels

• 6+ years of experience as a Business Analyst, ideally in retail, digital, or experience design environments
• Proven ability to work across creative, operations, and tech teams
• Strong skills in requirements documentation
  , process mapping
  , and stakeholder facilitation
• Experience with Jira, Confluence, Miro, Lucidchart
  , or equivalent tools
• Working knowledge of CMS platforms, digital signage, POS systems
  , or customer experience tools is a plus
• Familiarity with wire framing
  , UX thinking
  , or digital prototyping (Figma, Balsamiq) is a bonus—not a deal breaker
• Data-savvy: proficient with Excel
  ; exposure to Power BI, Tableau, or light SQL is helpful
• Strong verbal and written communication skills; confident presenting to both execs and end-users

• Not Applicable

• Full-time

• Business Development

• IT Services and IT Consulting

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