Assistant Service Manager

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This range is provided by Right Fit Advisors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $/yr

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Have you worked in plumbing and know how the day really goes — the calls, the complaints, the pressure to get it done right and fast?

We’re looking for someone who’s been there, done that — and is ready to take those skills to the next level by supporting customers and field techs from the inside.

This is a full-time, on-site role (Monday–Friday) that reports to the Service Manager. It’s hands‑on, fast‑paced, and perfect for someone who’s great with people, sharp under pressure, and wants to grow into a leadership‑support role.

What You’ll Do:

• Be the first line of support when customers call, email, or chat — troubleshoot problems, explain solutions, and keep things calm
• Help field techs stay organized and informed — make sure they have the right info before and during jobs
• Work directly with the Service Manager to keep the day running smoothly and customers happy
• Handle complaints with professionalism and empathy — and resolve them fast
• Spot upsell opportunities when it makes sense for the customer and the business
• Occasionally travel to field sites when needed (not often)

What You Bring:

• 2+ years working in a plumbing company
  , dealing with real customer service issues
• Strong communication skills — especially over the phone and email
• Ability to work independently and make judgment calls when needed
• Loyalty, directness, and a willingness to learn and be mentored

Bonus Points If You Have:

• Experience with Service Titan or similar service software
• A background in dispatch, scheduling, or technician support

This isn’t a sit‑back‑and‑wait type of job. You’ll be in the mix, solving real problems every day — and you’ll be part of a team that values people who step up and get it done.

• Mid‑Senior level

• Full‑time

• Business Development, Customer Service, and Strategy/Planning

• Wholesale Hardware, Plumbing, Heating Equipment, HVAC and Refrigeration Equipment Manufacturing, and Construction

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