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Head of Digital Experience Capabilities

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: American International Group
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Project Manager, Cloud Computing, Digital Media / Production
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
## Head of Digital Experience Capabilities
** Head of Digital Experience Capabilities
** At AIG, we are reimagining the way we help customers to manage risk. Join us as a
** Head of Digital Experience Capabilities
** to take on key responsibilities within a world-class insurance function.
** Make your mark in Global Business Operations & IT
** As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.
** How you will create an impact
** The
** Head of Digital Experience Capabilities
** at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges. You will work in a dynamic, agile environment, collaborating across multi-disciplinary teams, and lead the evolution of our in-house digital framework delivering high value business outcomes. Your ability to blend technical expertise with a deep understanding of business needs will help drive our products forward, ensuring we consistently deliver value and world-class solutions.

The Digital Experience team’s governance and continuous improvement of the enterprise Angular component framework is essential of our digital transformation strategy, enabling us to deliver modern, consistent, and delightful experiences that challenge traditional perceptions of insurance technology. You'll have the opportunity to shape how a Fortune 500 insurance company builds digital products at scale.
** Key

Competencies:

*** Technical leadership, operational excellence, and business acumen
* User-centered design vision and mindset
* Data-driven decision making and product performance management
* Program and stakeholder management
* Creative problem-solving and ideation facilitation
* Demonstrated knowledge of emerging technologies in modern product development and the insurance industry
** Responsibilities:
** The Head of Digital Experience Capabilities will lead a technology team of managers and senior leaders who are responsible for application development and delivery:

Strategic Leadership
* Set strategic direction and manage the roadmap for our digital component framework, directly impacting how insurance products are delivered digitally across multiple geographies and markets
* Prioritize new feature development and issue management of the digital component framework
* Partner with product, design, and technology leadership to create industry-leading digital experiences that set new standards in insurance
* Champion innovation while maintaining the stability and reliability critical to financial services

People Management & Development
* Lead and inspire a distributed team of UI development professionals across multiple time zones, including architects, framework developers, and application delivery specialists
* Lead UI development teams to build new products and maintain existing projects across the enterprise portfolio
* Build a culture of innovation within a traditionally conservative industry
* Develop talent that can bridge the gap between insurance domain expertise and modern technology
* Foster collaboration and excellence across geographically distributed teams

Cross-Functional Collaboration and Delivery
* Translate complex insurance requirements into elegant technical solutions
* Creating High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams.
* Collaborate with design system governance to ensure compliance with both brand and accessibility standards
* Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions
* Working with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes.
* Oversee and assist development teams in executing…
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