Human Resources Support Specialist

Our client, a leading accounting and finance software company, is actively looking for a Human Resources Support Specialist to join their Human Resources team. This will be fully remote, but must be able to come on-site to Atlanta, GA, occasionally.

* This role is a 1 year W2 contract with benefits and paid holidays!*

In this position, you will handling escalations for their front-line human resources team and assist in answering all employee questions that may arise. In this role, you will manage a high volume of highly sensitive cases, including employee loss cases, hardship cases, and LOA cases.

• Act as an escalation point of contact and a coach to channel advisors
• Provide guidance and support to employees as well as managers on cases that require subject matter expertise
• Leverage playbooks, protocols, and requirements for case management as well as contribute to ongoing improvements
• Provide end-to-end support to their employees
• Maintain and update employee-facing HR processes and policy documentation

• 5 years of HR experience
• Experience utilizing Salesforce or Service Now
• Strong ability to communicate with various levels of the organization on sensitive matters

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy.

Applicants need to make their needs known in advance.