Benefits Administration Manager

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The Manager, Benefits Administration oversees and optimizes the administration of outsourced employee benefit programs including health and wellbeing, financial security, and other voluntary benefit programs. The Benefits Administration Manager is accountable for ensuring seamless collaboration with internal stakeholders and vendors to deliver world-class benefits service delivery and experiences. This role manages vendor relationships, conducts ongoing audits to proactively identify and resolve complex issues, acts as an escalated point of contact for key stakeholders and complex escalations, and maintains data integrity across systems.

• Identify, analyze, and resolve complex issues related to benefit systems, data integration, and process flows
• Lead internal partners (e.g., Benefits COE, HR systems, Payroll, and People Partners) and external vendors to troubleshoot errors and drive resolution in a timely manner
• Proactively identify and address root causes of recurring issues and implement process improvements
• Act as a subject matter expert in benefit-related escalations and compliance issues

• Stay updated on federal and state regulations (e.g., ERISA, ACA) regarding employee benefits to ensure compliance
• Monitor plan administration to proactively identify and address potential compliance issues
• Conduct regular audits of benefit plans to maintain accuracy and adherence to regulations
• Ensure required compliance reports and activities are executed in accordance with applicable regulations

• Track benefit plan utilization and costs to identify areas for optimization
• Analyze trends in employee benefit usage and make recommendations to management based on data
• Prepare analytical insights and reports on benefit plan performance and cost projections for stakeholders to support decision making and strategic planning
• Monitor and audit system data to proactively identify and correct discrepancies

• Responsible for execution of ongoing business as usual projects (e.g., Benefits Annual Enrollment) and specialized, ad-hoc projects as needed
• Identify and execute projects to optimize benefits administration
• Act as a benefits subject matter expert to support non-benefit related project needs

• Bachelor’s degree in Human Resources Administration, Business Administration, or related field
• Minimum 10 years of experience in benefits management/benefits administration
• Proven expertise in multiple disciplines of benefits including health, wellness, retirement, and insurance
• Demonstrated critical and analytical thinking and problem-solving skills to address complex issues
• Ability to collaborate across organizational boundaries with diverse stakeholders
• Excellent interpersonal communication skills and ability to build trust and credibility
• Proficiency in HR systems including Workday and understanding of data flows and integrations
• Customer-centric mindset
• Experience with case management technologies used to support customer experience

• Master’s degree in Human Resources or Business Administration
• Benefits Administration-related certifications (e.g., Certified Employee Benefit Specialist, Certified Benefits Professional, Group Benefits Associate)

• Embodies values: serve, perform, influence, respect, innovate, team
• Effective communicator, motivating and inspiring others
• Results-oriented, focused on customer success
• Strategic thinker and forward planner

• Must be able to work in a corporate office environment

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GPC is an equal opportunity employer, committed to diversity and inclusion in the workplace.