HR Support Specialist

Industry: Retail / Wholesale - Corporate

Job Category: Office / Clerical / Administrative

The HR Support Specialist (Contract) will provide frontline support to employees regarding W-2 access payroll documents and general system troubleshooting. This role requires strong customer service skills attention to detail and the ability to work efficiently in a fast-paced HR operations environment.

• Provide support for W-2 access questions including guiding employees on how to retrieve documents from ADP.
• Perform password resets in ADP as needed to help employees regain account access.
• Pull and distribute payslips from Workday upon employee request.
• Respond to inbound phone calls related to W-2s and other payroll document questions.
• Maintain accurate documentation of employee interactions and support provided.
• Escalate complex issues to HR Operations leadership when necessary.

• Strong customer service and communication skills.
• Proficiency in Microsoft Excel (basic filtering sorting and data entry).
• Ability to handle confidential information with discretion.

Less than 1 year experience

Seniority Level - Associate

Management Experience Required - No

Minimum Education - Bachelors Degree

Willingness to Travel - Never

• Employee Relations
• Typing
• Succession Planning
• Human Resources Management
• Military Experience
• Case Management
• Benefits Administration
• HRIS
• Payroll
• ADP
• Human Resources
• Leadership Experience

Employment Type: Full Time

Experience: years

Vacancy: 1