Staffing Manager - Maternity Leave Coverage

ABOUT US

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients.

We're an award-winning, global leader in creating high-impact experiences through innovation and insight. In 2021, our teams engaged meaningfully with 4.5 million people across all our markets, facilitating conversations  priority as a business is to help brands gain a deeper understanding of their consumers by collecting intelligence and insights from every contact we make. Elevate runs Impact, an industry-leading, data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time.

This provides real-time insights into consumer engagement and is underpinned by data from over 250 data points.

Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning, global, people-powered agency that creates compelling human connections with brands, underpinned by the clever use of data and technology. Our partnerships worldwide include Level-Up retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT.

The role of the Staffing Manager is to deliver top-quality staff for client activations through a thorough vetting process + event day check-in/management. Pairing individuals with brands or work details by confirming relevant experience, personality/professionalism traits, client profile requests, etc.

Staffing Managers will report directly to the Staffing Director and Sr Staffing Manager, who will assign new projects, work with you to set and manage client deadlines and expectations, and gain support from other Staffing Managers.

Staffing Managers will adhere to Elevate’s core values, as shown below, by demonstrating personal and professional traits to work together as a team for the company’s overall vision and goals.

• Proactively recruit/interview/vet qualified candidates to work various events & campaigns.
• Meet all pre-determined staffing deadlines.
• Maintain a 95% show rate for all assigned staffing projects.
• Event-day execution (staff check-ins/check-out, staff replacements, escalations, etc…)
• Provide real-time updates to Elevate Account Manager(s) to ensure they are updated on all day-of activity.
• Work in conjunction with the staffing director and the Elevate Payroll team to ensure all new hire field staff have all necessary paperwork completed before sending them to work at an event.
• Escalate any staffing or campaign concerns/issues to your program’s Account Manager.
• Plan effective strategies and protocols to ensure a working system is always in place.
• Utilize a pool of on-call/available backup staff to fill any cancellations/no-shows that occur during site check-in times.
• Update field staff hours in the Elevate Database (1
  
  CRM) or Next Crew daily to ensure all hours are accurate and up to date as staff complete their shifts.
• Build excellent rapport with field staff and client contacts alike.
• Adapting to the day-to-day client and internal needs to ensure all pressing action items are completed in a timely manner.

Education:

• High School Diploma
• Bachelor's Degree preferred

Experience:

• 2-3 years of experience in a high-volume staffing agency.
• Preferably has experience in experiential staffing (events, brand activations, promotions, etc.).
• Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting. Along with attention to detail, persistence, and follow-through.
• Familiarity with staffing or project management tools.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Asana, SharePoint & more.

Skills:

• Recruitment and Onboarding:
• Proven ability to source, screen, and onboard candidates efficiently in a high-volume environment.
• Experience using Applicant Tracking Systems (ATS) and CRM databases, preferably 1
  
  CRM.

• Client and Team Management:
• Strong client-facing skills to manage…