Manager, People Operations

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We are seeking a Manager, People Operations to lead the centralized delivery of People Team services across Rivian. In this role, you will oversee the day-to-day operations of our Tier 1 employee support model—ensuring requests are handled with consistency, speed, and care while building scalable, technology-enabled processes that grow with the company.

You will manage a team of employee experience specialists, partner closely with HR Centers of Excellence and HR Technology (Workday, Service Now), and use data to continuously improve how employees experience People services.

• Shape the Front Door of HR: This role defines how employees first experience People support—setting the tone for trust, responsiveness, and quality across Rivian.
• Enable Scale Through Shared Services: You will build and refine a Tier 1 model that allows HR to scale efficiently while maintaining high standards of service and employee care.
• Drive Technology-Enabled Excellence: By leveraging platforms like Service Now and Workday, you will help automate and streamline workflows, freeing teams to focus on more strategic work.
• Turn Data into Better Experiences: Your use of SLAs, CSAT, and demand trends will directly influence how we prioritize investments, simplify processes, and resolve recurring pain points.

Lead Tier 1 Operations:

• Oversee the day-to-day delivery of centralized People services, ensuring workload is balanced and requests are handled in a timely, fair, and consistent manner.
• Manage escalations and troubleshoot issues to resolve service gaps and remove friction for employees and managers.

Own Performance & Service Standards:

• Monitor and manage key performance indicators (e.g., SLAs, CSAT, volume trends, first-contact resolution) to ensure service quality, timeliness, and cost effectiveness.
• Analyze service data, trends, and demand patterns to inform prioritization and continuous improvement initiatives.

Drive Continuous Improvement & Automation:

• Lead continuous improvement projects aimed at streamlining, automating, and simplifying Tier 1 processes.
• Partner with HR Technology and COEs to enhance end-to-end service delivery and support scalable solutions leveraging platforms like Service Now and Workday.

Enhance Employee

Experience:

• Identify opportunities and implement strategies that improve the overall employee experience across HR touchpoints.
• Collaborate with HR Centers of Excellence to ensure knowledge articles, workflows, and responses are clear, accurate, and aligned with policies and programs.

Build & Develop the Team:

• Lead, coach, and develop a high-performing Employee Experience (Tier
  1) team.
• Identify skill gaps and provide training, feedback, and development opportunities to ensure the team can support both current needs and future growth.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration
  , or a related field.
• 5+ years of progressive experience in HR, Shared Services, or Employee Experience roles, with at least 2 years in a leadership or people-management capacity.
• Proven track record of successfully leading HR or shared-services projects and driving measurable improvements in service delivery.
• In-depth, hands-on experience with HR technologies
  , particularly Service Now and Workday
  , with a demonstrated ability to leverage technology for process optimization.
• Strong strategic thinking, problem-solving, and analytical skills, with a data-driven approach to decision-making and prioritization.
• Effective written and verbal communication skills, with the ability to engage and influence stakeholders at all levels of the…