HR Operations Specialist

Overview

The HR Operations Specialist serves as the first point of contact for Tier 1 employee and manager inquiries across multiple HR Centers of Expertise (COEs). This role is responsible for providing accurate and timely support, resolving cases within defined Service Level Agreements (SLAs), and escalating complex issues to Tier 2 or appropriate HR teams. The specialist will utilize case management tools and HR systems (including Workday) to ensure efficient handling of requests while maintaining compliance and confidentiality standards.

• Respond to Tier 1 HR inquiries related to employee data changes (e.g., personal information updates, job changes), benefits, payroll, time tracking, and general HR policies. Provide system navigation and troubleshooting for Workday self-service.
• Process and validate employee transactions in Workday, ensuring data accuracy.
• Document and track all cases in Service Now (or other ticketing platforms) according to established protocols.
• Escalate complex or policy-sensitive cases to Tier 2 or relevant HR COE.
• Maintain compliance with HR policies, data privacy, and security standards.
• Contribute to continuous improvement by identifying recurring issues and recommending process enhancements.
• Conduct periodic audits for departments on an as-needed basis.
• Support HR projects and initiatives as needed.

• Customer Service Excellence:
  Strong interpersonal skills with the ability to deliver a positive employee experience.
• Communication
  
  Skills:
  
  Excellent verbal and written communication; ability to explain HR processes clearly and professionally.
• Technical Proficiency:
  • Working knowledge of MS Office (Outlook, Teams, Excel) and Google Suite (Docs, Sheets).
  • Operational experience with HCM tools and ticketing platforms;
    Workday and Service Now strongly preferred.
• Problem-Solving:
  Ability to interpret guidelines and apply judgment to resolve inquiries.
• Organizational
  
  Skills:
  
  Strong attention to detail and time management; proven ability to meet SLAs.
• HR Knowledge:
  Working understanding of HR principles, practices, and procedures.
• Education:
  
  Bachelor’s degree or equivalent combination of education and experience; prior experience in an HR shared services environment strongly preferred.

• Familiarity with HRIS reporting and troubleshooting.
• Experience in high-volume, fast-paced environments.
• HR certifications (PHR, SHRM-CP) a plus.

Fueled by Growth, Driven by You. At Race Trac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level.

With four operating divisions Race Trac, Race Way, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.

To see what it is like, visit our Linked In, Facebook, and Instagram pages.

All qualified applicants will receive consideration for employment with Race Trac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.