Global Learning & Talent Lead

Are you passionate about helping people grow and thrive? Join Crawford, where we’re building a high-performance, continuous learning culture aligned with our mission, vision, and values.

📚 Design and deliver impactful learning programs that build critical skills for employees and managers

🤝 Partner with global teams to harmonize core learning initiatives and share best practices

🔍 Support talent management capabilities within our HCM platform for the U.S. and global network

• Experience in learning and talent development
• Strong collaboration skills across functions and geographies
• Ability to create cost-effective, high-impact solutions

If you love creating meaningful learning experiences and driving organizational growth, we’d love to hear from you!

• Learning Program Design & Delivery
• Lead global training design:
  Develop, design, and deliver the organization’s training plan for employees worldwide (including U.S.). Design high-impact programs such as success skills, individual contributor development, and manager training—focused on exceptional customer service and people skills.
• Facilitate impactful learning:
  Deliver instructor‑led sessions for U.S. employees while partnering with global Learning Community to continually enhance and share learning best practices.
• Curate learning solutions:
  Research and recommend training programs based on market insights and partner with learning providers to address business and individual needs from annual development plans or ad‑hoc requests.
• Develop engaging content:
  Draft training materials and collaborate with Instructional Designers to ensure effective delivery and learner experience.
• Drive communication & engagement:
  Drive engagement through Learning Platform communications with regular cadence. Share individual program and course details with participants and managers before, during, and after programs.
• Enhance digital learning:
  Identify, implement, and evaluate online learning resources for continuous improvement.
• Partner with leaders:
  Work with business leaders and managers to assess and identify skill development needs and activities.
• Talent Management
• Align talent strategy with business goals:
  Map talent management capabilities to priorities like engagement and retention.
• Drive continuous improvement:
  Collect feedback and refine talent processes for better outcomes.
• Lead U.S. implementation:
  Manage rollout of talent updates, including change management, training, FAQs, and communications.
• Enable self‑service:
  Develop user‑friendly guides and video tutorials for employees and managers that enhance and simplify user experience.
• Provide post‑launch support:
  Ensure ongoing assistance and troubleshooting after implementation.
• Ensure quality and compliance:
  Conduct quarterly user acceptance testing (UAT) and validate workflows for performance reviews, learning, and succession planning.
• Manage Projects
• Lead strategic L&D initiatives to adapt to evolving business strategies, policies, processes, technology legislation, and industry trends—ensuring alignment with best practices.
• Collaborate cross‑functionally with the Director of Training, HR, and global learning teams on engagement, culture, and values projects tied to L&D strategy and deliverables.
• Evaluate program effectiveness through feedback surveys and participant/manager interviews.
• Drive continuous improvement by analyzing feedback, identifying opportunities, and implementing enhancements.
• Review and optimize programs for impact, cost‑effectiveness, alternative methods, and providers—recommending changes were needed.

• Bachelor’s degree in Education, HR, Business or related field
• 5-8 plus years of professional experience in training with a minimum of 3 years of experience in adult learning, instructional design, curriculum development utilizing blended learning approaches
• Prior work experience employing instructional design principles and practices including adult learning methodology, interactive training and learning design, eLearning design principles, and designing for multi‑generational audiences.
• Experience in one of the disciplines below is beneficial:
• Human Resources
• Tr…