Global Learning & Talent Lead

Global Learning & Talent Lead

Hybrid - Atlanta, GA

Are you passionate about helping people grow and thrive? Join Crawford, where we're building a high-performance, continuous learning culture aligned with our mission, vision, and values.

• Design and deliver impactful learning programs that build critical skills for employees and managers.
• Partner with global teams to harmonize core learning initiatives and share best practices.
• Support talent management capabilities within our HCM platform for the U.S. and global network.

• Learning Program Design & Delivery
  • Lead global training design:
    Develop, design, and deliver the organization's training plan for employees worldwide (including U.S.). Design high-impact programs such as success skills, individual contributor development, and manager training focused on exceptional customer service and people skills.
  • Facilitate impactful learning:
    Deliver instructor-led sessions for U.S. employees while partnering with global Learning Community to continually enhance and share learning best practices.
  • Curate learning solutions:
    Research and recommend training programs based on market insights and partner with learning providers to address business and individual needs from annual development plans or ad hoc requests.
  • Develop engaging content:
    Draft training materials and collaborate with Instructional Designers to ensure effective delivery and learner experience.
  • Drive communication & engagement:
    Drive engagement through Learning Platform communications with regular cadence. Share individual program and course details with participants and managers before, during, and after programs.
  • Enhance digital learning:
    Identify, implement, and evaluate online learning resources for continuous improvement.
  • Partner with leaders:
    Work with business leaders and managers to assess and identify skill development needs and activities.
• Talent Management
  • Align talent strategy with business goals:
    Map talent management capabilities to priorities like engagement and retention.
  • Drive continuous improvement:
    Collect feedback and refine talent processes for better outcomes.
  • Lead U.S. implementation:
    Manage rollout of talent updates, including change management, training, FAQs, and communications.
  • Enable self-service:
    Develop user-friendly guides and video tutorials for employees and managers that enhance and simplify user experience.
  • Provide post-launch support:
    Ensure ongoing assistance and troubleshooting after implementation.
  • Ensure quality and compliance:
    Conduct quarterly user acceptance testing (UAT) and validate workflows for performance reviews, learning, and succession planning.
• Manage Projects
  • Lead strategic L&D initiatives to adapt to evolving business strategies, policies, processes, technology, legislation, and industry trends—ensuring alignment with best practices.
  • Collaborate cross-functionally with the Director of Training, HR, and global learning teams on engagement, culture, and values projects tied to L&D strategy and deliverables.
  • Evaluate program effectiveness through feedback surveys and participant/manager interviews.
  • Drive continuous improvement by analyzing feedback, identifying opportunities, and implementing enhancements.
  • Review and optimize programs for impact, cost-effectiveness, alternative methods, and providers—recommending changes where needed.

• Experience in learning and talent development.
• Strong collaboration skills across functions and geographies.
• Ability to create cost-effective, high-impact solutions.

• Bachelor's degree in Education, HR, Business or related field.
• 5-8+ years of professional experience in training with a minimum of 3 years in adult learning, instructional design, curriculum development utilizing blended learning approaches.
• Prior work experience employing instructional design principles and practices including adult learning methodology, interactive training and learning design, eLearning design principles, and designing for multi-generational audiences.
• Experience in one of the disciplines below is beneficial:
  • Human Resources
  • Training - Facilitation
  • Talent Management
    - Professional Development
  • Consulting - Organizational / Talent Design
• Passionate about people development.
• Solutions oriented and client focused.
• Strong communication skills, including writing, presenting & facilitating.
• Excellent influencing skills to engage a diverse range of stakeholders and manage expectations.
• Knowledge and experience of developing and implementing learning & development programs including:
• training needs analysis
• training course design
• facilitation/delivery methodology
• validation and evaluation techniques
• on job observation and feedback principles
• Knowledge of apprenticeship programs and other early career hire programs.
• Knowledge and experience of building and rolling out eLearning solutions.
• Experience of designing L&D solutions including blending learning solutions.
• Works collaboratively with others to achieve individual and team…