Event Concierge Coordinator

Overview

Omni Atlanta Hotel at Centennial Park. Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel offers views of the downtown skyline or Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

• The Convention Services Event Concierge supports multiple critical functions within the Convention Services Department, both on the floor and administratively. Their primary responsibility is to act as a liaison between on-site clients and event planners to all hotel operating departments (i.e., Banquets, Convention Services, Valet, Front Office, Sales) to ensure a consistent high level of service throughout the hotel while the group is on property.
  
  Secondary responsibilities (during periods of lesser floor business volume) include administrative support within the Convention Services department. Their efforts allow the Convention Services Managers to focus on the planning of future groups and ensure maximum possible Planner Satisfaction and Customer Loyalty (return bookings).
• The Event Concierge stays in daily close contact on the floor with the customer; promotes consistency by executing events based on banquet event orders, resumes, group manifests, standard operating procedures and last minute requests. In addition, follows up with the front desk and other operating departments on any group related issues.
• This position is developed to ensure a high level of guest satisfaction, and to develop the critical skills needed to take on more advanced management roles within the department. The Event Concierge is intended to display the ultimate sense of urgency when responding to guests’ requests and needs
  . The Event Concierge is a member of the Convention Services Team and is empowered to make decisions that benefit the guest and hotel.

• Supports all members of the Catering & Convention Services team, helping to ensure their planned events are executed in line with hotel directives and customer expectations.
• Serves as a primary liaison between on-site meeting planners and hotel operating departments, communicating information clearly and efficiently to both parties with a sense of professionalism and urgency.
• Ensures the accuracy of the meeting room setup information and food & beverage details in accordance with Banquet Event Orders and meeting planner expectations.
• Works closely with groups’ Convention Service/Catering Manager to coordinate all logistics for exhibitor needs and setup including but not limited to: box delivery, electrical needs, A/V needs and method of payment.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

• Carefully reviews all group Banquet Event Orders and Resumes to clearly understand customer expectations and ensure they are executed by hotel operating departments.
• Ensures that room sets are on time, in accordance with Omni banquet setup standards.
• Ensures cleanliness and sanitation standards in all banquet operation areas to ensure a quality meeting facilitation.
• Remains accessible to clients, Convention Services Manager, and hotel operating departments via mobile communication device during assigned work shifts.
• Informs Engineering department of any items out of order or in need of repair, via Synergy.

(cc. Assistant Director or Convention Services and Director of Convention Services for…