Front Desk Clerk; Hotel

Front Desk Clerk (Hotel)
Company: Carter Support Services
Location: Atlanta, Georgia

Carter Support Services is seeking a friendly, professional, and dependable Front Desk Clerk to serve as the first point of contact for hotel guests in Atlanta. This role is responsible for delivering excellent customer service, handling guest check-ins and check-outs, managing reservations, and supporting smooth daily front desk operations.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.

• Greet guests warmly and complete check-in and check-out procedures
• Manage reservations, room assignments, and guest inquiries
• Answer phone calls, emails, and respond to guest requests promptly
• Process payments, billing transactions, and maintain accurate records
• Address guest concerns professionally and escalate issues when necessary
• Coordinate with housekeeping and maintenance teams regarding room status
• Follow hotel policies, procedures, and customer service standards
• Maintain a clean, organized, and professional front desk area
• Support safety, security, and emergency procedures

• High school diploma or equivalent
• 1+ year of customer service or hospitality experience (hotel experience preferred)
• Strong communication and interpersonal skills
• Basic computer skills and comfort using reservation or booking systems
• Ability to multitask and remain calm under pressure
• Flexible availability, including evenings, weekends, and holidays

• Experience using hotel property management systems (PMS)
• Cash handling or billing experience
• Hospitality or customer service training or certification

• Customer-focused service mindset
• Attention to detail and accuracy
• Professionalism and reliability
• Problem-solving skills
• Team collaboration

• Opportunity to work in a guest-facing hospitality role
• Supportive and team-oriented environment
• Competitive pay and benefits
• Training and career advancement opportunities