In-Room Dining Server; Part-Time – Waldorf Astoria Atlanta Buckhead

Waldorf Astoria is looking for an In-Room Dining Server to join the Department Team at this gorgeous Atlanta property!

Located in one of Atlanta’s most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

• Classification: Part-Time
• Shift: Various – must have availability to work weekdays, weekends, and holidays.

Want to learn more? Hotel Website (), Facebook (), Instagram

What will I be doing?

As an In Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set up room service trays and tables to prepare for incoming orders
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
• Present checks to guests and obtain payment
• Return payments/signed checks to order taker
• Perform order taker duties and answer room service telephone, as needed
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Ensure guest satisfaction throughout the meal service
• Ensure serving station is well-stocked at all times
• Maintain room service department area at all the time
• Deliver amenities as requested by coordinator
• Knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
• Make sure that all silver and glasses are clean, spotless and polished
• Double check list of items before “sending”
• Make sure all ordered items on room service cart and check are accounted for before presenting it to the guest
• Set up cart according to ordered items and prepping for next shift
• Support the coordinator as needed
• Verify guest satisfaction with each delivery
• Anticipate guest needs, to ensure guests never have to ask for assistance
• Attend all food and beverage training classes
• Wish each and every guest a warm farewell and thank them for staying with us
• Check out room service keys at start of shift and return room service keys at the end of shift
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting
• Other duties as assigned

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in…