In-Room Dining Server; Part-Time - Waldorf Astoria Atlanta Buckhead

Overview

In-Room Dining Server (Part-Time) - Waldorf Astoria Atlanta Buckhead (HOT0C9PH
)

Waldorf Astoria Atlanta Buckhead, 3376 Peachtree Road NE, Atlanta 30326

Waldorf Astoria is looking for an In-Room Dining Server to join the Department Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

• Set up room service trays and tables to prepare for incoming orders
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
• Present checks to guests and obtain payment
• Return payments/signed checks to order taker
• Perform order taker duties and answer room service telephone, as needed
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Ensure guest satisfaction throughout the meal service
• Ensure serving station is well-stocked at all times

Maintain room service department area at all times

Deliver amenities as requested by coordinator

Knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails

Make sure that all silver and glasses are clean, spotless and polished

Double check list of items before sending

Make sure all ordered items on room service cart and check are accounted for before presenting it to the guest

Set up cart according to ordered items and prepping for next shift

Support the coordinator as needed

Verify guest satisfaction with each delivery

Anticipate guest needs, to ensure guests never have to ask for assistance

Attend all food and beverage training classes

Wish each and every guest a warm farewell and thank them for staying with us

Check out room service keys at start of shift and return room service keys at the end of shift

Following the posted opening and closing duties and side work sheet

Attend daily pre meal/communication meeting

Attend monthly department meeting

Other duties as assigned

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilt…