Courtyard Atlanta - Operations Supervisor

Courtyard Atlanta Downtown - Operations Supervisor

Join Aimbridge Hospitality and apply for the Operations Supervisor role at Courtyard Atlanta Downtown.

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent.
• Valid driver’s license for the applicable state.
• Strong communication skills and ability to convey information clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Strong performance under high‑pressure, stressful situations, including handling guest objections and disputes.
• Initiative and ability to anticipate necessary actions.
• Composure and objectivity under pressure.
• Problem‑solving skills, preventing, identifying, and solving workplace issues.
• Ability to assimilate complex information from disparate sources and adapt appropriately.
• Good listening and clarifying skills to address coworker and guest concerns.
• Basic financial literacy, including working with financial information and simple arithmetic.

• Approach all encounters with guests and associates in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with company standards and scheduling needs.
• Maintain high standards of personal appearance, grooming, and correct uniform and name tag usage.
• Stay friendly and warm at all times.
• Comply with all hospitality standards and regulations to create safe, efficient operations.
• Build and maintain good communication and teamwork with fellow associates and other departments.
• Monitor VIP and special guest requests and maintain familiarity with in‑house groups.
• Fully understand and execute all relevant phases of the front desk computer system and checklist.
• Be familiar with the P.M.S. system used at the hotel.
• Monitor and follow up on staff cash overages and shortages.
• Follow and enforce all company policies.
• Ensure employees are attentive, friendly, helpful, and courteous to guests and colleagues.
• Assist in preparing staff schedules according to business forecasts, while maintaining wage control, productivity, and guest service scores.
• Provide assistance to the food & beverage, front desk, and housekeeping departments as needed.
• Assist in training new hires and current associates.
• Assist the FOM in ensuring staff follow company standards.
• Know and execute emergency procedures and locations of fire exits and extinguishers.
• Assist in monthly inventories, reconciliations, and follow up on guest complaints in food, beverage, and front desk areas.
• Answer guest inquiries promptly and professionally.
• Help maintain productivity levels at or above budgeted standards.
• Perform other duties and attend meetings or trainings as required.
• Access back‑of‑house areas and handle sensitive information.
• Document and manage cash handling, deposits, and bank balances.
• Maintain unarmed guest contact and safety; control access to sensitive hotel areas.
• Drive safely for business purposes.
• Maintain high level of trust, responsibility, reputation, and sound judgment.

• Daily Pay.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality