Revenue Specialist

Overview

The Starling Midtown Atlanta, Curio is seeking a dynamic, service-oriented Revenue Analyst to join our team. The Starling is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

We are passionate hoteliers, eager to add like-minded people to our rapidly growing team!

Our Company: Schulte Boutique + Lifestyle is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating in more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

As the Revenue Specialist you will play a pivotal role supporting the Director of Revenue Management in optimizing revenue and profitability for our hotel. You will work directly with the Director of Revenue Management and Reservations Manager. To support the Director of Revenue, you will manage inventory maintenance, reporting, data collection, and market analysis. To support the Reservations Manager, you will assist in Group Reservation Management to include inventory block management, reservation entry, promotions and customer engagement.

This position requires a deep understanding of Hilton systems to include GRO (Ideas Revenue Management System), OnQ Rates & Inventory, and Property Management Systems (OnQ PM or PEP). This position also requires strong skills in Office applications with proficiency in Excel. The role will focus on four (4) major areas:
System Optimization, Reporting/Analysis, Group Reservation Management and collaboration with hotel teams.

• Manage room inventory allocation and availability across various distribution channels.
• Maintain and optimize the CRS (Central Reservation System) to ensure accurate and up-to-date inventory and rate availability.
• Management of Passkey System to utilize marketing and promotional offers to group customers.

• Generate reports for Director of Revenue to evaluate the effectiveness of revenue management strategies and Market intelligence.
• Complete weekly reporting for Revenue Strategy Meetings and Senior Leadership.
• Assist with the preparation of the annual room revenue budget and business plans.

• Assist Reservations Manager with entry and management of group rooming lists.
• Maintain group block inventory management to ensure availability optimization for revenue goals.
• Assist in entry of new Group Inventory, update systems to include OnQ R&I, Passkey, OnQ PM/PEP.
• Maintain group block management accuracy between sales system (Delphi), OnQ R&I, Passkey, and OnQ PM/PEP.

• Foster a collaborative and innovative culture within the department and Sales Team.
• Lead by example, demonstrating strong ethical principles and a commitment to high moral standards.
• Uphold the hotel's values and code of conduct, fostering a culture of integrity and trust within the revenue management/ Reservations team.
• Ensure that all revenue management and reservation practices and decisions are made in compliance with legal and ethical guidelines.

• Manage negotiated accounts with the Business & Travel Sales Manager.
• Work with the hotel to ensure coding and tracking is performed correctly.
• Perform various other duties as assigned to meet business objectives.

• Bachelor's degree in hospitality or a related field. (Preferred but not required)
• 2+ years of experience in Revenue Management.
• Microsoft Office Excel intermediate proficiency or higher.
• Hilton Revenue Management, Property Management and Central Reservations System preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as…