Guest Service Agent - Signia Hilton Atlanta

Overview

Job Description - Guest Service Agent - Signia by Hilton Atlanta (HOT0C9JN
)

Guest Service Agent - Signia by Hilton Atlanta (Job Number: HOT0C9JN
)

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person escort them.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information (room categories, room rates, packages, promotions, local area, and general product knowledge) and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

The ideal candidate will have prior Hilton experience, OnQ experience, strong communication skills, and flexibility with hospitality-related roles.

Hilton Values:

• Hospitality - Delivering exceptional guest experiences
• Integrity - Do the right thing, all the time
• Leadership - Leaders in our industry and communities
• Teamwork - Team players in everything we do
• Ownership - Owners of our actions and decisions
• Now - Operate with urgency and discipline

Key attributes:
Quality, Productivity, Customer Focus.

Shift Pattern: Open availability required Monday - Sunday between 6am - 11pm

Pay Rate: $20.00 per hour

The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide.

Job: Guest Services, Operations, and Front Office