Event Concierge Coordinator

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four‑diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or the picturesque Centennial Olympic Park.

Location:

The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes‑Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

• The Convention Services Event Concierge supports multiple critical functions within the Convention Services Department, on the floor and administratively. Primary responsibility is to act as a liaison between on‑site clients and event planners to all hotel operating departments, ensuring a consistent high level of service while the group is on property. Secondary responsibilities include administrative support within the Convention Services department during periods of lower floor business volume.
• Their efforts allow Convention Services Managers to focus on planning future groups and ensuring maximum possible planner satisfaction and customer loyalty (return bookings).
• The Event Concierge stays in daily close contact on the floor with the customer; promotes consistency by executing events based on banquet event orders, resumes, group manifests, standard operating procedures and last‑minute requests. They also follow up with the front desk and other operating departments on any group‑related issues.
• This position is developed to ensure a high level of guest satisfaction and to develop the critical skills needed to take on more advanced management roles within the department. The Event Concierge is intended to display the ultimate sense of urgency when responding to guests’ requests and needs and is empowered to make decisions that benefit the guest and hotel.

• Supports all members of the Catering & Convention Services team, helping to ensure their planned events are executed in line with hotel directives and customer expectations.
• Serves as the primary liaison between on‑site meeting planners and hotel operating departments, communicating information clearly and efficiently with professionalism and urgency.
• Ensures the accuracy of meeting room set‑up information and food & beverage details in accordance with Banquet Event Orders and meeting planner expectations.
• Works closely with groups’ Convention Service/Catering Manager to coordinate all logistics for exhibitor needs and set‑up including box delivery, electrical needs, A/V needs and method of payment.
• Maintains a clean and clear work area, free of standing water, debris or objects that may obstruct duties, ensuring safety and efficiency.

• Reviews all group Banquet Event Orders and Resumes to clearly understand customer expectations and ensures execution by hotel operating departments.
• Ensures room sets are on time and meet Omni banquet set‑up standards.
• Ensures cleanliness and sanitation standards in all banquet operation areas to maintain a quality meeting experience.
• Stays accessible to clients, Convention Services Manager, and hotel operating departments via mobile communication device during assigned shifts.
• Informs Engineering of any items out of order or requiring repair via Synergy.
• Connects with all on‑site contacts in advance of their event, confirms satisfaction and necessary action items, and provides means to reach the Event Concierge throughout the shift.
• Communicates with Front Desk to ensure VIP and suite arrangements are accurate.
• Completes a Floor Report for any group opportunities or successes that may have occurred throughout the day.
• Comp…