Group and Transient Rooms Coordinator - Waldorf Astoria Atlanta Buckhead

Overview

Job Description - Group and Transient Rooms Coordinator - Waldorf Astoria Atlanta Buckhead (HOT0C95U)

Waldorf Astoria Atlanta Buckhead, 3376 Peachtree Road NE, Atlanta, GA 30326

Waldorf Astoria is looking for a Group and Transient Rooms Coordinator to join the team at this Atlanta property.

Located in one of Atlanta s most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

• Classification: Full-Time
• Shift: Primarily Monday - Friday business hours but must have availability to work weekends and/or holidays as needed
• Handle group and transient reservations generated from Sales and Catering Managers; support leisure, business travel, and front desk reservations
• Facilitate OnQ input and cross-reference with Delphi data
• Maintain group blocks and prepare various reports
• Attend pre-convention meetings and meet with group planners
• Check for and review group GRO alerts
• Review No Show report for Group cancellations
• Monitor and take lead on ATL Res emails and handle reservation requests
• Add credit card authorizations to master for accounting to process deposits
• Prepare amenity requests
• Support Groups in-house
• Send out cutoff date reminders, complete customer callbacks/personal line
• Create/Update Master as needed for new rate plans (Transient, BT, Consortia and Group) in OnQ
• Check GRC daily against pick up to ensure accurate reporting
• Review Group invoice for accuracy post invoice
• Enter Group rooming lists, manually or via RAPID
• Fastpay reconciling (update pick-up, verify agent information is correct, and follow-up with fastpay if delayed)
• Send client a copy of rooming list back with confirmation numbers
• Calculate and monitor Group attrition, advise clients of status and options when applicable
• Building Group blocks in R&I
• Complete pick-up reports
• Process check requests, commission inquiries
• GRC Report - review, make notes for meeting
• Review Resume Packet and attend Resume Meeting
• Attend Group pick up call
• Update GPU from team call
• Submit info for Resume Packet distribution
• Double check GRC before meeting for rolling 6 months review
• Process Group / commission packets and reports
• Award Event Planner points and update Points Log
• Group audits for housing bureaus (as needed)
• Serve as backup to the Sales & Event Coordinator by completing assigned duties
• Perform any other reasonable duties as required by the Director of Revenue Management and Director of Sales and Marketing

• Minimum one year in Full Service Front Desk or Reservations Hotel experience
• Strong verbal and written communication skills
• Computer literacy including Microsoft Office, Excel and Power Point
• Excellent typing and organizational skills
• Maintain a high degree of confidentiality
• Well organized and detail oriented
• Ability to work without supervision
• Ability to coordinate multiple tasks
• High level of interaction with all staff
• Professionalism at all times
• Willingness and capacity to learn and apply new systems

• OnQ Rates and Inventory experience
• Delphi.fdc experience
• GRO experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. The company values Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now, with emphasis on Quality, Productivity, and Customer Focus.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences. Our Team Members are at the heart of it all.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to education credentials through Guild Education
• 401K plan and company match
• Hilton Shares: employee stock purchase program
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary by property-specific terms and conditions of employment.

Job:
Guest Services, Operations, and Front Office