Assistant Director of Front Office - Atlanta and Towers

Position: Assistant Director of Front Office - Hilton Atlanta and Towers
The Hilton Atlanta and Towers  (Use the "Apply for this Job" box below). hilton com/en/hotels/atlahhh hilton atlanta/ is looking for their next Assistant Director of Front Office

Located in the heart of Downtown Atlanta, this hotel is one mile away from renowned attractions and premier venues  This hotel features 1249 modern guestrooms with meeting spaces that give the flexibility of 51 individual meeting rooms, 2 ballrooms for a total of 131,730 square feet

This role reports directly to the Director of Front Office and will oversee a total of 8 team members per shift including Assistant Front Office Managers, Supervisors and Guest Service Agents

Our ideal candidate will have previous hotel front desk managment experience, able to work well under pressure and in a team setting, should excel in leading a team, handling guest inquiries with professionalism and warmth, and ensuring seamless check in and check out experiences, previous experience working with Hilton and OnQ are required  Being flexible with their availability is required

Shift Pattern:
Full open availability  Holidays and Weekends are required

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt

Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ 401K plan and company match to help save for your retirement
+ Hilton Shares:
Our employee stock purchase program  ESPP    you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

 Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

** What will I be doing?*
* + Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration  check in/check out , room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in house guests
+ Initiate and implement marketing up selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Run and complete daily reports, analyze data and make decisions based on data
+ Resolve guest issues and concerns to guest satisfaction
+ Recruit, interview and train team members

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is…