Front Desk Supervisor

Home2 Suites by Hilton Atlanta Perimeter is seeking an experienced Front Desk Supervisor to join our dynamic leadership team. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The Front Desk Supervisor ensures the overall success of the hotel by meeting or exceeding guest expectations for service and oversees front desk operations during the 3pm to 11pm shift.

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day‑to‑day activities of front desk, bell, and van drivers staff.
• Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring the department provides outstanding service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments:
  Housekeeping, Engineering, Banquets, etc.
• Participates in daily Yield Management Meetings.
• Ensures all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products within budget.
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel to assist wherever required.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience / Education
College degree in Hotel Administration; 2–3 years hotel management/supervisory experience or equivalent combination of education and experience.
Auro Hotels is an Equal Employment Opportunity and E‑Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

• Functional Expert: Considered a thought leader on a subject.
• Team Player: Works well as a member of a group.
• Thought Provoking: Capable of making others think deeply on a subject.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Self‑Starter: Inspired to perform without outside help.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Associates or better in Hospitality and Resort Management or related field.

2 years as a Front Desk Supervisor for a Hilton brand hotel preferred.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.