Duty Manager

Founder & CEO l Broker l Global Mobility and Relocation Specialist Job Title

Manager on Duty (MOD)

Location:

Accra, Ghana

Property:
Château Nana Willine – Boutique Luxury Hotel

Château Nana Willine is seeking a highly experienced, hands‑on Manager on Duty (MOD) to oversee daily hotel operations and lead our team toward the next level of excellence. This role is critical to ensuring operational discipline, elevated guest experience, staff accountability, and consistent service standards across all departments.

This is not a supervisory role for beginners. We are seeking a seasoned hospitality professional with proven experience managing boutique hotels or luxury hospitality environments who can step in, take control of daily operations, and lead with confidence, precision, and professionalism.

The ideal candidate understands that luxury is in the details, thrives in fast‑paced environments, and knows how to turn systems, people, and processes into a seamless guest experience.

• Serve as the on‑site leader during assigned shifts, acting as the primary decision‑maker for hotel operations.
• Oversee all departments including Front Office/Guest Relations, Housekeeping, Security, Maintenance, and Food & Beverage
  .
• Ensure daily operations run smoothly, efficiently, and according to established SOPs.
• Conduct daily shift line‑ups and briefings to set expectations, priorities, and accountability.

• Ensure every guest receives a high‑touch, personalized, luxury experience from arrival to departure.
• Handle guest concerns, escalations, and special requests with professionalism and urgency.
• Proactively identify opportunities to improve guest satisfaction, upsells, and repeat stays.
• Monitor online reviews, guest feedback, and service trends; implement corrective actions immediately.

• Supervise, coach, and hold staff accountable for performance, punctuality, appearance, and service standards.
• Enforce hotel policies, procedures, and discipline consistently and fairly.
• Identify training gaps and work with leadership to improve staff performance.
• Ensure proper shift handovers, reporting, and communication across all departments.

• Complete daily operational reports including occupancy, incidents, maintenance issues, staff attendance, and guest feedback.
• Monitor inventory, par levels, supplies, and loss prevention.
• Ensure cash handling, billing, and invoice preparation are accurate and compliant.
• Report operational risks, staffing issues, and improvement opportunities to ownership/management.

• Maintain the hotel’s physical appearance, cleanliness, safety, and brand standards at all times.
• Ensure staff presentation, uniforms, and conduct reflect a luxury boutique brand.
• Uphold confidentiality, integrity, and professionalism in all matters.

Only candidates who meet the following criteria should apply:

• Minimum 5+ years of experience in hotel operations, hospitality management, or a similar leadership role.
• Proven experience in a boutique hotel, luxury hotel, resort, or high‑end hospitality environment
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• Strong operational knowledge of front office, housekeeping, guest relations, and facilities management
  .
• Demonstrated ability to lead teams, enforce standards, and solve problems independently.
• Excellent command of spoken and written English
  .
• Strong organizational, reporting, and time‑management skills.
• Confident decision‑maker who can remain calm under pressure.
• High attention to detail and a passion for excellence.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

• Experience opening, stabilizing, or elevating hotel operations.
• Background in hospitality SOP development and implementation.
• Strong guest‑facing presence with a polished, professional demeanor.
• Results‑driven mindset with a focus on efficiency, revenue protection, and guest satisfaction.
• Technology‑savvy (hotel systems, reporting tools, Whats App business communication, etc.).

• Not an entry‑level position
• Not a training role
• Not a passive supervisory role

This position requires leadership, authority, and experience. We are looking for someone who can step in, take ownership, and raise the bar immediately.

Serious and qualified candidates should submit:

• Updated CV / Resume
• Brief cover note highlighting relevant hospitality management experience

Only shortlisted candidates will be contacted.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality