Guest Experience Manager

Guest Experience Manager – Signia by Hilton Atlanta

Join to apply for the Guest Experience Manager – Signia by Hilton Atlanta role at Signia by Hilton Atlanta

• Access to your pay when you need it through Daily Pay
• Medical Insurance for you and your family
• Mental Health Resources
• Best‑In‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Source and coordinate with concierge and pre‑arrival coordinators to enhance guest experience.
• Review all arrivals for the upcoming days and ensure all preferences are communicated with relevant departments.
• Run reports to prepare for VIP arrivals with all operational departments.
• Coordinate all guest preferences with other departments (IRD, HSK, ENG) on a daily basis.
• Responsible for physical inspection of rooms with special requests prior to arrival.
• Coordinate all VIP amenities requested by Sales, Business Travel Sales Manager, Executive Office… and more.
• Assist the Front Office Team in the day‑to‑day departmental/ hotel operations.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Oversee daily operations in all Guest Services departments.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Manage administrative projects and ensure adherence to established quality standards.

• 1 year of OnQ experience and 1 year management experience in a similar role within Hilton.
• Previous luxury experience with Forbes training is required.
• Shift Pattern:
  Open availability and weekend/holiday availability are required. All shifts including overnights.
• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.
• Quality, Productivity, Dependability, Customer Focus, Adaptability.

Signia Atlanta – Full‑time

Brand:
Signia Hilton
Job function:
Guest Services, Operations, and Front Office