Coordinator, Patient Access Services

Overview

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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

8:30a-5:00p / Full Time / 40hrs / Wednesday - Sunday

The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.

• Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
• The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
• Provides ongoing performance feedback, addresses problems to new and existing employees.
• Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Monitors daily/monthly collections, patient flow and wait times.

• High school diploma or equivalent.
• Three years healthcare, customer services or related job experience preferred.
• Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• The following certifications are preferred: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative).
• Associate or bachelor degree may be accepted in lieu of certification requirements.
• Typing skills with a minimum of 35 wpm, have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.

(Light); 11-20 lbs, 0-33% of the workday (occasionally); 0-10 lbs 34-66% of the workday (frequently);
Negligible 67-100% of the workday (constantly);
Lifting up to 20 lbs;
Carrying of objects up to 10 lbs;
Occasional to frequent standing & walking;
Occasional to frequent sitting; close eye work (computers, typing, reading, writing);
Physical demands may vary depending on assigned work area and work tasks.

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work. Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources ase note that one week's advance notice is preferred.