Medical Billing & Coding Specialist​/Guest Services Representative

Overview

Supports: The Medical Billing & Coding Specialist supports the Guest Services (front desk) and Medical teams, and support clinic leadership in financial sustainability.

Works with: Medical Billing & Coding Specialists works closely with providers, medical assistants, Guest Services representatives, and clinic leadership.

Scope of work: Our Guest Services and Billing Teams help us live out our mission of “spreading Christ’s love through quality health care to those in need” by building sustainability and excellent patient experience. This dual-role position is responsible for front desk patient interactions as well as accurate medical billing, coding, and insurance follow-up to ensure smooth daily operations and optimal reimbursement.

• Greet and check in patients in a professional and friendly manner
• Schedule appointments and manage the provider calendar
• Verify patient demographics, insurance eligibility, and authorizations
• Collect copays, deductibles, and outstanding balances at time of service
• Answer phones, respond to patient inquiries, and manage voicemail messages
• Maintain accurate and up-to-date patient records in the EHR system
• Ensure HIPAA compliance and patient confidentiality at all times
• Review clinical documentation and assign appropriate ICD-10, CPT, and HCPCS codes
• Submit clean and accurate claims to insurance carriers in a timely manner
• Post insurance payments, adjustments, and patient payments
• Follow up on unpaid, denied, or rejected claims
• Resolve billing discrepancies and communicate with insurance companies
• Generate patient statements and assist patients with billing questions
• Support month-end and audit processes as needed

• Medical billing certification: CBCS, CMRS, CPB, and/or CPC
• High school diploma or equivalent required
• 1–3 years of experience in medical billing, coding, or front desk operations
• Knowledge of ICD-10, CPT, and insurance guidelines
• Familiarity with EHR and practice management systems (Athena experience a plus)
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment