Patient Service & Support Specialist - Ponce Center

Overview

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

The Patient Service and Support Specialist assists in the efficient processing and reporting of patient care data for outside regulatory agencies. They also support patient care by providing exceptional customer service at the point of care in their assigned clinic location. Patient-focused duties include greeting patients on clinic floor, assisting patients with immediate scheduling needs, checking the patients out in Epic at the conclusion of their visit and closing out all visits at the end of the day.

Data-focused duties include collecting and entering encounter forms, extracting missing data from Epic, performing data quality checks, scanning all completed forms and running reports to ensure accurate data.

Education

Required:

HS diploma or GED

Preferred:
Two years of college coursework

Experience

Required:

At least 1 year of healthcare related experience.

Preferred:
Experience in social services, healthcare or customer service.

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness:
  Medical, dental, vision, and prescription drug coverage.
• Financial Security:
  Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance:
  Paid time off, holidays, and family leave benefits.
• Career Growth:
  Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support:
  Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work, we make an impact.

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an…