Executive Director, Service Line Care Delivery

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Job Summary
The Executive Director reports up to the Vice President of Ambulatory Operations (VPAO) and collaborates with the Senior Medical Director (SMD) dyad partner, who sets the clinical vision for the service line and care delivery team. The Executive Director will partner with the SMD to provide strategic and administrative leadership for physicians, directors, managers, and staff delivering health care services within their defined service line and integrating and implementing appropriate standards of care and service delivery models.

The Executive Director’s primary accountability is the implementation of Kaiser Permanente strategies, including promotion of clinical integration model, for assigned service line, with the result being improved financial, growth and quality performance. Foster a culture of exceptional commitment to cost effective member care, customer service and satisfaction, team development and cooperation, professionalism, innovation, personal responsibility and accountability, financial performance, and ethical and compliant behavior.

Manage performance and deliver on the annual goals by establishing clear objectives, effective communication, aligning resources with priorities, implementing appropriate performance measures and metrics, and making informed decisions. Maintain full responsibility of the overall function of the financial service areas and cost centers, adhering to financial and accounting procedures and manage expenditures is a fiscally responsible manner. Partner with leaders across the enterprise to develop and implement a market‑specific strategic plan, resulting in improved performance and promoting the value we deliver.

Build on a foundation of health information technology and data to drive achievement of clinical and financial targets. Represent Kaiser Permanente in the local community and foster positive and creative relationships with potential partners who want to share accountability and drive for results that serve our members, move our business forward and advance our brand and reputation.

• Strategic Direction Lead the development and execution of service line strategies and workplans in accordance with the organizational vision, mission, and operating plan
• Lead the development, delivery, and management of designated services and models to achieve breakthrough performance, including ongoing improvement and transformative models across the service line
• Provide executive level leadership, strategic direction, and recommendations over areas of accountability
• Stay abreast of current health care and public policy trends
• Assures compliance with administrative, legal, and regulatory requirements of the Health Plan Contract and government/ accrediting agencies
• Manage strategies directed toward reducing medical expenses trends and other organizational goals
• Represent Kaiser Permanente, with an emphasis on integrated delivery system to local community
• Business Development Partner with Senior Medical Director and other physician leaders to develop market strategies and growth partnerships with Sales and Broker groups
• Collaborate with product design teams for the creation of new insurance products
• Participate in the expansion of network providers and contracts across the region, including participating in work groups to explore new opportunities, joint ventures, and other innovations with groups that support the region’s strategic plan and growth opportunities
• Identify and evaluate opportunities to grow enrollment, improve cost, quality, access, and service performance in the assigned market. Develop and maintain relationships with provider groups, hospitals, purchasers and key policymakers in the local market
• Operations Management & Performance Improvement Lead complex change management and improvement efforts associated with access, service, clinical quality and safety, staff engagement, practice efficiency and affordability goals. Develop…