DOM Systems Trainer

Overview

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s Core Values

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right

Benefits At AHF include comprehensive benefits to help our employees do and be their best. These benefits are intended to enhance employee physical, financial, spiritual and professional health.

Can be based in Atlanta, GA, Ft. Lauderdale, FL, Houston/Dallas, TX or New York.

This position requires about 20% travel.

The DOM Systems Trainer contributes to AHF by ensuring staff at all healthcare centers are fully prepared to use the Athena EMR and other key healthcare systems accurately, confidently, and in alignment with organization-specific workflows. By equipping providers, nurses, and clinical and non-clinical staff with the necessary skills, you directly support high-quality patient care, compliant documentation, and efficient HCC operations. The DOM Systems Trainer enhances the reputation of AHF by delivering engaging training, maintaining up-to-date educational materials, and ensuring consistent system usage across all regions.

Through effective workflow coaching and data-driven monitoring, you will help improve performance, reduce errors, and strengthen the overall patient experience. You will be a passionate advocate for our top initiatives. To be successful, it is crucial to ensure that the AHF Core Values and Mission stay top of mind. At AHF, we are nimble and adaptable in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

The DOM Systems Trainer will work as part of a close-knit team to deliver comprehensive DOM systems training while reinforcing workflows and compliance requirements. This role maintains training materials, job aids, and eLearning in collaboration with IT and L&D. The trainer conducts refresher and update trainings following system or policy changes; tracks and reports training completions; and identifies performance gaps and opportunities for improvement.

As needed, the trainer provides on-site and virtual support during go-lives and system updates. As a subject matter expert, you will ensure training aligns with real-time configurations and best practices, proactively recommending workflow enhancements to improve performance. Strong proficiency with Athena and other DOM systems, project management, and experience with adult learning principles are essential. The ideal candidate can simplify complex workflows into clear, actionable learning, communicate professionally across teams, and build trust with clinical and operational leaders.

• Deliver comprehensive DOM systems training for staff across healthcare centers, ensuring accuracy, confidence, and alignment with workflows.
• Maintain training materials, job aids, and eLearning in collaboration with IT and Learning & Development.
• Conduct refresher and update trainings after system or policy changes; track and report training completions; identify performance gaps.
• Provide on-site and virtual support during go-lives and system updates.
• Coach on workflows and drive data-driven monitoring to improve performance and patient experience.
• Advocate for AHF initiatives and ensure alignment with core values and mission.

• Deep proficiency with Athena and other DOM systems.
• Strong project management skills and experience with adult learning principles and interactive facilitation.
• Ability to simplify complex workflows into clear, actionable learning and communicate professionally across teams.
• Excellent organizational skills and ability to build trust with clinical and operational leaders.

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring, selection, transfer, promotion, training and all other conditions of employment.