Patient Care Coordinator; Bilingual English​/Korean

Overview

At Barbour Orthopaedics
, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in Orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

• Serve as the main point of contact for patients, ensuring they receive timely and accurate information regarding their appointments, treatment plans, and any other needs.
• Oversee the scheduling and rescheduling of patient appointments, ensuring that all scheduling is completed efficiently and in a timely manner.
• Conduct follow-up calls with patients to confirm appointments, check on their status, and address any questions or concerns they may have.
• Maintain accurate and up-to-date records of patient interactions, appointments, and treatment progress within the patient management system.
• Work closely with the clinical team to ensure that patient treatment plans are executed effectively and that any patient-specific requirements are met.
• Address and resolve any patient issues or concerns promptly, ensuring a high level of patient satisfaction.
• Ensure that all patient interactions comply with relevant regulations and company policies.
• Report weekly metrics on patient interactions, appointment statuses, and any issues to the Practice Manager.

Duties may include other responsibilities, as appropriate, assigned by your manager.

Education: High School diploma or equivalent.

Experience:

Minimum of two (2) years of experience in a medical or customer service role is preferred.

• Proficient with Microsoft Office 365 and familiar with patient management systems.
• Excellent verbal and written communication skills with the ability to effectively interact with patients.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to detail and accuracy in maintaining patient records and handling appointments.
• Bilingual - Korean (mother tongue)

• Ability to alternate between sitting and standing for extended periods.
• Ability to read computer screens, and forms with accuracy, including prolonged screen time.
• Ability to lift and carry office supplies, files, and packages weighing up to approximately 15–25 pounds.

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, and 401K with company match.