Registration Associate; PRN

Overview

Children’s Healthcare of Atlanta is one of the nation’s leading children’s hospitals. Our goal is to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture:
People first. Children always.

Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.

• 1 year of experience in healthcare or related clerical, accounting, or customer service experience. Bachelor’s degree or equivalent education may be considered in lieu of experience.

• College degree
• 1 year of experience in registration
• Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
• Experience using patient registration systems, insurance verification systems, and/or Medicaid portals

• High school diploma or equivalent

• No professional certifications required

• Understanding of and familiarity with medical terminology
• Basic knowledge of Microsoft Windows and Word
• Strong verbal/written communication skills
• Demonstrated arithmetic and word mathematical problem-solving skills
• Excellent customer service skills
• Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends, and holidays
• Ability to travel as needed to support multiple locations or different departments
• Ability to uphold highest level of customer service while covering any location

• Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
• Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
• Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations if applicable.
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required.
• Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments.
• Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
• Provides release of medical information as required.
• Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
• Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.
• Attends and participates in department meetings according to department standards and may serve on committees representing the department.
• Prescreens doctor’s orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment (clinic setting).

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

2220 North Druid Hills Road

Patient Access