Medical Director

Overview

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization.

Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

Who We Are

firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care. We deliver real outcomes for individuals who have historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand finds, establishes a trusting relationship with, and supports quality care for individuals living with SMI. firsthand's high-touch model dramatically improves the health and outcomes of engaged individuals, driving down the utilization of high-cost care while also helping individuals enroll in eligible federal, state, and municipal benefits.

As a trusted guide, partner, and first call for individuals we serve, our goal is to guide them to a life of stability and independence.

In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.

We are building a team of passionate problem-solvers with the courage to take on one of the country's most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table in the earliest stages of business building.

Medical Director - Georgia

This is a part-time role, working between eight to ten hours each week. The Medical Director will be responsible for providing clinical supervision to up to 6-8 APRNs across multiple sites in the Atlanta area of GA, reviewing quality of care, and representing firsthand in referral and care coordination with healthcare providers, including health systems, FQHCs, CMHCs, and primary care providers.

In each of firsthand's Georgia teams in the greater Atlanta area - a Health Guide (licensed Nurse Practitioner (APRN) leads the medical aspects of team-based care for individuals that firsthand serves. The Health Guide (APRN) is responsible for whole person assessment and management of our vulnerable population, collaborating closely with external primary care and behavioral health providers, as well as an internal team of firsthand Guides (peers).

The Medical Director is in collaborative practice and provides clinical supervision with up to 6 HGs (APRNs) in the greater Atlanta area. The Health Guides (APRNs) will also be in collaborative practice and receive clinical supervision with the CMO of firsthand, a board-certified psychiatrist. The HG is responsible for whole person assessment and management of our vulnerable population, collaborating closely with external primary care and behavioral health providers, as well as an internal team of firsthand Guides (peers) and Community Resources Guides (social workers).

The Medical Director will work closely with the CMO and VP Care Model Performance to monitor and improve the quality of care provided by health guides. The Medical Director will also reach out to healthcare providers in hospital and community practices to build partnerships to sustain referral and care coordination of patients cared for by the health guides.

The Medical Director collaborates closely with the CCO, who is responsible for developing and maintaining work processes and data analytics to support health guide care delivery and quality.

Job Specifics

As Medical Director of Georgia you will:

• Be based in greater Atlanta area, and visit each of the supervised clinical sites at least twice a year each.
• Review at least 10% charts per Health Guide (APRN) annually to determine that their care is within the accepted standard of community practice and 100% of charts with adverse events.
• Additional chart review for the purposes of quality improvement
• Provide supervision for prescriptive authority for up to the 6-8 Health Guides (APRNs) assigned.
• Meeting virtual or in person 1 to 1 with individual Health Guides…