Facility Credentialing Coordinator

Overview

Eagle Telemedicine is the leader in technology-enabled inpatient and outpatient care for sustainable healthcare resilience. With a virtual team of 450+ physicians in 20 specialties, Eagle delivers care services that improve patient outcomes, mitigate coverage gaps, expand specialty access, and help hospitals enhance care quality and reputation in the communities they serve.

The Facility Credentialing Coordinator is responsible for managing, maintaining, and ensuring the accuracy and completeness of credentialing and privileging records for contracted providers at assigned healthcare facilities. This position oversees facility credentialing processes, monitors expirable documents, and collaborates with Medical Staff Offices (MSOs) and Operations, and other internal teams to ensure timely completion of credentialing requirements and effective provider onboarding for assigned programs.

This role plays a critical part in supporting Eagle’s provider onboarding process and maintaining compliance across multiple facilities.

FLSA Classification: Salary Exempt

Salary Grade/Level/Family/Range:

Supervisory Responsibilities:

This position has no direct reports

• Coordinate initial, recredentialing, and add-on applications for providers requiring facility credentialing.
• Maintain facility credentialing databases and provider files, ensuring accuracy and current information.
• Facilitate and monitor completion of all required facility applications, verifications, and expirable documents.
• Verify credentials with primary sources and document findings in accordance with facility policies and regulatory standards.
• Serve as a liaison between providers, MSOs, and internal teams to communicate credentialing status, requirements, and outstanding items.
• Prepare and distribute credentialing status reports to leadership and operations as requested.
• Stay current with applicable regulatory, accrediting, and facility-specific standards.
• Assist in preparing for audits, surveys and facility reappointments.
• Conduct weekly to biweekly follow-ups on outstanding applications and pending items.
• Proactively identify and escalate barriers to credentialing progress to ensure timely resolution.
• Collaborate closely with operation, onboarding and scheduling teams to support seamless provider transitions.
• Ensure the confidentiality of all sensitive provider and organizational information at all times.

• Strong time management skills and ability to prioritize multiple deadlines.
• Excellent interpersonal skills for interacting with providers, facility staff, and internal teams.
• Critical thinking and problem-solving skills.
• Flexibility and adaptability to varying facility credentialing requirements.
• Customer service-oriented approach with a positive, professional demeanor.
• Strong organizational and documentation skills.
• Solid understanding of healthcare accreditation and credentialing standards (e.g., The Joint Commission).
• High attention to detail and follow-through.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel).
• Familiarity with credentialing platforms such as Modio, MDStaff, CACTUS, Echo, or similar.
• Strong verbal and written communication skills.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• 2+ years of experience in credentialing, MSO work, or healthcare administration.

Experience note: Experience supporting multiple healthcare facilities or programs is a plus.

Prolonged periods of sitting at a desk and working on a computer.

The pay range for this role is:

55,000 - 60,000 USD per year (Hybrid (Atlanta, Georgia, US))