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HIV Customer Representative - Atlanta

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: MSD Malaysia
Full Time position
Listed on 2026-01-24
Job specializations:
  • Healthcare
    Healthcare / Medical Sales
  • Sales
    Healthcare / Medical Sales, Medical Device Sales
Job Description & How to Apply Below
* This position will cover Atlanta, GA.
* The ideal location to reside is within this territory or within a reasonable commuting distance to workload center.
* Travel (%) varies based on candidate’s location within the geography.
· Demonstrates a focus on better health outcomes (considers the HCP & patient experience).
· Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.
· Demonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business. Demonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments.
· Demonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy.
· Demonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges.
· Demonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis.
· Articulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our company's Virology product portfolio.
· Demonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients.
· Demonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers.
· Demonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc.
· Demonstrates the ability to forge and manage business relationships with difficult to access customers in a “no sample” environment.
· Demonstrates ability to function effectively and employ a “business owner mindset” during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations.

Bachelor’s Degree with 2-6 years Sales experience
** OR
* * a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
· Minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience.
· Preference for specialty sales experience across multiple specialty markets with a preference for launch experience.
· Experience in pharma, biotech or medical device sales.
· Demonstrated experience developing and executing plans for engaging customers and meeting customer needs.
· Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical.
· Account experience working in complex hospital systems, teaching Institutions and community hospitals.
· Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders.
· Experience interacting with scientific thought leaders and developing…
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