Clinial Manager

Why Join Grace at Home?

Grace at Home is a provider‑led, community‑based health and care partner dedicated to improving the health and well‑being of those who need care the most, with a deep commitment to high‑needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in‑home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes.

By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Reporting to the VP of Grace at Home, the Clinical Manager is responsible for recruitment, training and management of Nurse Practitioners (NPs), Physician Assistants (PAs), RN’s, LCSW, ensuring effective collaboration, optimal staffing, and high‑quality patient care delivery to Grace at Home family members. This role involves strategic planning, team leadership, performance monitoring, overseeing an interdisciplinary team to meet organizational goals, improve member outcomes, and provide exceptional patient care.

The manager will also develop processes and policies to ensure members, and their families, receive timely and effective navigation support, both telephonically and in the field. This position is accountable for ensuring Grace at Home is positioned to innovatively deliver on its promise. They should embody Care at Home’s core values, including Trusted, Empathetic, Committed, Humble, Creative and Community‑Minded
.

The Clinical Manager will have a strong knowledge base in providing care in the home, Value Based Care, HEDIS and Stars, documentation and coding, and medical practice principles. They will stay informed about advancements in healthcare practices and disseminate relevant knowledge.

• Manage clinical team members, providing mentorship and guidance, regular performance evaluations, constructive feedback, and supporting professional development.
• Ensure staffing levels and schedules optimize productivity, meeting patient care needs, maintaining high standards of care and safety in compliance with regulatory requirements.
• Oversee daily operations to ensure compliance with organizational policies and procedures.
• Monitor and evaluate patient care delivery to maintain high standards of quality and safety.
• Implement evidence‑based practices and clinical protocols.
• Address and resolve patient or staff concerns promptly and professionally.
• Coordinate orientation and continuing education for clinical staff, promoting opportunities for professional growth.
• Design and oversee clinical programs and workflows.
• Serve as a liaison between clinical staff and administrative leadership.
• Participate in interdisciplinary team meetings to enhance patient care coordination.
• Ensure all staff adhere to regulatory standards, including HIPAA and OSHA requirements.
• Maintain accurate documentation of clinical activities, training, and compliance records.
• Prepare and present reports on team performance and operational metrics.
• Maintain relationships with business partners such as Home Health and Hospice agencies, assisted living facilities, and other vendor partners.
• Conduct patient visits and patient management as needed.

• Education/
  
  Experience:
  
  Master’s degree in nursing or related science field required.
• Certification/Licensure:
  Active and unrestricted NP license required.
• Clinical:
  Must have 3+ years of strong leadership and management experience in a clinical setting; community‑based care experience preferred. Experience with Medicare/Medicaid is a must.
• Must have 3+ years of clinical experience treating complex chronic conditions and high‑needs patients, Medicare and LTSS experience preferred.
• Experience with implementing and maintaining regulatory requirements for clinical staff including NPs, PAs, RN’s, LCSW’s.
• Excellent verbal, written, presentation, and group facilitation…