E911 Communications Officer Ii

UNCLASSIFIED POSITION

Current Vacancy – E‑911 Emergency Services Department

Salary: $49,925.00

• High School Diploma or GED required, with at least two (2) years of Emergency Dispatch experience or one (1) year as a Communications Officer I (Fulton County Government Emergency Services current or former employee only).
• Must attain and maintain the following certifications within one year of employment:
  • Georgia Crime Information Center (GCIC) / National Crime Information Center (NCIC) Certification
  • Emergency Medical Dispatch (EMD) Certification
  • Cardiopulmonary Resuscitation (CPR) Certification
  • Georgia Peace Officer Standards and Training (POST) Certification (3 levels)
  • National Incident Management System (NIMS) courses
  • Certification on all Dispatch Consoles
• Must demonstrate proficiency in essential job functions and understand county/departamental policies and procedures.
• All applicants must pass background investigation, skills assessment, psychological evaluation, physical/drug screening, and polygraph.
• Must possess a valid Georgia Driver's License at appointment.
• Must be at least 18 years of age and a U.S. citizen.
• Must not have been convicted of any felony or pattern of misdemeanors that could impede law‑enforcement duties.

• Answer incoming emergency and non‑emergency voice/text 9‑1‑1 calls, including TDD calls.
• Determine call nature, enter information into Computer Aided Dispatch (CAD) system, assign priority, and advise supervisors.
• Provide lifesaving and pre‑arrival instructions to callers, remain available during unit response, and check medical status.
• Dispatch appropriate agencies (police, fire, marshal, EMS) using CAD and radio, and coordinate multi‑unit, multi‑jurisdictional responses.
• Maintain awareness of available response units, keep contact with units, and facilitate correct response coordination.
• Retrieve and relay GCIC/NCIC information such as driver license, weapon registration, vehicle tags, identification numbers, and dates of birth to law enforcement.
• Contact agencies to confirm warrants and relay information on located, recovered, or stolen articles.
• Make phone calls to complainants, alarm companies, wreckers, EMS, and other agencies as required.
• Perform other related duties as assigned.

• Data Utilization – determine, calculate, tabulate, and summarize information, making judgment calls.
• Human Interaction – apply persuasion and influence to coordinate programs and resolve problems.
• Equipment Utilization – operate and control equipment, machinery, tools, and materials for essential functions.
• Verbal Aptitude – use a wide variety of data and information.
• Mathematical Aptitude – perform basic arithmetic and recording of counts.
• Functional Reasoning – interpret written, oral, or diagrammatic instructions and exercise independent judgment.
• Situational Reasoning – exercise judgment, decisiveness, and creativity in broader program or operational settings.

Applicants must be able to work shift schedules, including nights, weekends, and holidays. The department emphasizes equal opportunity based on merit, without regard to race, color, religion, national origin, gender, age, genetics, disability, or sexual orientation.

All applications must be submitted in full. Verify accuracy before submission; errors may disqualify you from consideration. Additional information will not be accepted after applications are received by the Personnel Department.