Supervisory Loan Specialist

The Servicing Officer (SO) oversees the servicing of VA-guaranteed loans on a nationwide basis. The SO serves as the supervisor of Senior Loan Technicians, Loan Technicians and Assistant Loan Technicians in the Loan Administration (LA) Value Stream who are involved in monitoring mortgage companies and financial institutions that service loans guaranteed by the Department of Veterans Affairs (VA) pursuant to Title 38, United States Code and protecting the interests of the U.

S. Government.

Specific duties include:

* Plans and directs the activities of loan servicing for section staff.

* As the Servicing Officer, the incumbent carries the additional responsibilities for personally knowing and assuring the appropriate staff members are fully conversant with the laws and customs unique to a multiple state region.

* Monitors the work of staff who are providing information, advice, and other stakeholders who write, email, telephone or visit a VA facility.

* Provides positive and negative feedback to employees, and providing disciplinary actions actions when appropriate.

* The incumbent is responsible for ensuring equal opportunity for all LA employees in the selection of employees for training, promotions, awards and recognition, participation on teams and other career development opportunities.

* The Servicing Officer is actively involved with hiring and promoting employees. The Servicing Officer is responsible for monitoring the work and activities of their employees.

* Oversees the completion of Post Audits after claims have been processed to ensure that mortgage servicers are following VA policies and procedures and that all expenses are in accordance with VA guidelines.

* The SO serves as a subject matter expert on VA guaranteed home loan regulations, policies and procedures related to loan servicing and foreclosure avoidance.

* Ensures adequacy of servicing and other VA Loan Electronic Reporting Interface (VALERI) processes are completed timely and accurately including appealed claims, reviews of substantial equity, suspicious loan modifications, re-conveyances, supplemental claims, bills of collection and return of custody processes.

* Closely monitors results of Post Audit reviews so that actions necessary for the correction of any deficiencies are resolved in a timely manner to protect the interests of Veterans and VA.

* Ensures that loss mitigation options are considered and recommends viable options to servicers, including repayment plans, special forbearance, loan modifications, VA Purchases, short sales and deeds in lieu of foreclosure.

* Researches and responds to inquiries regarding servicing on VA mortgage loans.

* Ensures accurate and timely responses to information requests and controlled correspondence pertaining to Loan Administration.

* Provides guidance to servicers in relation to partial release of securities.

* Provides guidance and assistance with obtaining forbearance on loans following natural disasters.

Work Schedule:

Full time, Monday through Friday 8:00am - 4:30pm

Compressed/Flexible:
Available

Telework:
Available

Virtual:
This is not a virtual position.

Position Description/PD#:
Supervisory Loan Specialist; 39065-A

Relocation/Recruitment

Incentives:

Not authorized