Implementation Specialist

Job Summary

This role requires deep expertise in financial services processes and insurance operations, with a strong ability to analyze requirements, design effective solutions, and ensure accurate and compliant execution. The position leverages broad business acumen within the life insurance and annuities space, applying knowledge of financial controls and operational drivers to recommend improvements, optimize workflows, and support strategic objectives.

Infosys Mc Camish

Implementation Specialist

Shift: 8am
-5pm
-Full Time

Location :

Atlanta, Georgia (Onsite)

This role requires deep expertise in financial services processes and insurance operations, with a strong ability to analyze requirements, design effective solutions, and ensure accurate and compliant execution. The position leverages broad business acumen within the life insurance and annuities space, applying knowledge of financial controls and operational drivers to recommend improvements, optimize workflows, and support strategic objectives.

A core aspect of the role includes building strong, trust‑based relationships with clients and internal stakeholders. Success in this role depends on understanding needs, anticipating challenges, and delivering high‑quality, timely solutions with professionalism, clarity, and responsiveness.

The role focuses on implementing and optimizing business process management (BPM) solutions within the Financial Services industry. It involves collaborating with cross‑functional teams to gather and analyze business requirements, recommend best practices, and drive process efficiency across multiple insurance product lines. Key responsibilities include leading end‑to‑end process setup, documentation, implementation, and acceptance testing for functions such as cash management, policy accounting, suspense processing, financial transactions, reconciliations, disbursements, and premium processing.

The position also includes developing and delivering comprehensive training for both internal teams and external clients, ensuring smooth adoption of updated workflows. It leverages strong financial services expertise—particularly in life insurance and annuities systems—to maintain robust financial controls and support operational excellence.

Additionally, the role contributes to continuous improvement initiatives, regulatory compliance efforts, SOP updates, and overall process alignment with industry standards. Consistent involvement in client projects and work orders ensures timely, high‑quality delivery supported by deep subject‑matter knowledge and strong execution skills.

• Bachelor’s Degree or foreign equivalent required from an accredited institution.
• Minimum 9 years of experience related to the job description.

• Strong expertise in insurance and financial services, with hands‑on experience in Life Insurance and Annuities
• ALMI and FLMI certifications from LOMA are preferred.
• Comprehensive knowledge of relevant insurance administration platforms and supporting systems.
• Proven experience leading Financial Services operations and/or managing client implementations.
• Demonstrated strength in client management and people management

Note:

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR‑specific awards it has won over the years.

The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.