Senior Director, FP&A NA OU Topline Lead

The Senior Director II, FP&A Topline - Service Delivery is the performance management leader for the North America Operating Unit (NAOU) FP&A (Financial Planning, & Analysis) Service Delivery team, responsible for integrating financial results, forward-looking insights, and delivering business performance narratives. This role sits at the center of NAOU FP&A and serves as the primary contact to the NAOU PICA team.

As a member of the NAOU FP&A Service Delivery organization (~40 associates), this leader owns the end to end FP&A Topline agenda
, including planning, forecasting, performance management. The role directly leads all SD Org FP&A teams, and also includes leading and shaping the agenda of Reporting COE team ensuring alignment across people, processes, and reporting standards.

Reporting directly to the Vice President, NAOU FP&A - Service Delivery Lead, the Senior Director II oversees a team of approximately 14 associates and maintains accountability for financial accuracy, insight quality, governance, and compliance
. This role also optimizes delivery through strong partnership with key stakeholders such as our Managed Service Provider (MSP) & the Data, Analytics, and Reporting teams.

• Owns the NAOU Topline FP&A agenda
  , integrating/consolidated results, outlooks, risks, and opportunities across all RTMs and Orgs.
• Lead the Annual Business Plan, Month End Close, Rolling Estimates, and Risks & Opportunities processes, ensuring consistency, rigor, and executive ready narratives.
• Consolidate and translate complex financial and operational performance into clear, actionable insights for the NAOU PICA team
  , highlighting key drivers, tradeoffs, and decision points.
• Serve as a trusted strategic advisor to the NAOU PICA team and other senior Finance and Business leaders, proactively shaping decisions with fact-based insights.
• Partner directly with the NAOU Finance team to pilot initiatives that advance financial performance and operational excellence.

• Drive financial accuracy, transparency, and consistency across all NAOU FP&A deliverables, ensuring a single, trusted enterprise view of performance.
• Establish and enforce disciplined forecasting, reporting, and review routines aligned to corporate and global FP&A standards.
• Own performance management governance, ensuring strong controls, documentation, compliance, and accountability across all FP&A activities.
• Act as the senior point of escalation for performance management issues, data discrepancies, or insight alignment challenges.

• Provide executive oversight and strategic direction to the Reporting COE team.
• Ensure standardized, holistic, and high-quality reporting underpins all Topline insights delivered to NAOU.
• Champion modernization of FP&A reporting through automation, advanced analytics, and AI enabled capabilities, accelerating insight velocity and decision relevance.
• Ensure seamless integration between Org FP&A teams, the Reporting COE, and Data & Analytics partners.

• Lead FP&A's contribution to productivity and transformation initiatives.
• Identify opportunities to standardize, simplify, and automate FP&A processes, reallocating capacity from low value activities to strategic analysis.
• Optimize the FP&A operating model with the MSP, including role clarity, service levels, and continuous improvement expectations.
• Sponsor change initiatives that strengthen NAOU's enterprise FP&A capabilities and future ready skill sets (including adopting global initiatives/standards).

• Lead, inspire, and develop a high‑performing leadership team.
• Establish clear expectations, performance standards, and accountability across the FP&A organization.
• Build strong succession pipelines and invest in future FP&A leadership capabilities, including storytelling, analytics, and enterprise thinking.
• Foster a culture of partnership, curiosity, continuous improvement, feedback/recognition and results orientation.

• Serve as the primary FP&A interface to the NAOU Finance team for Topline performance, outlooks, and emerging risks or opportunities.
• Influence stakeholders through concise, compelling, and enterprise-oriented executive communications.
• Align Finance, Operations, and Corporate stakeholders around a common view of performance and priorities.
• Represent NAOU FP&A Service Delivery in enterprise, cross-OU, and global forums.

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, Analytics, or a related discipline required; MBA, CPA, CMA, or equivalent advanced credential preferred.
• 13-18+ years of progressive finance experience, including senior leadership roles within FP&A, performance management, or operations finance.
• Proven experience leading multilayered FP&A organizations, including oversight of business…