Servicing Clerk

Position: Payment Servicing Clerk
Job Description

Johnson Service Group (JSG) is seeking a Mail Room/ Payment Servicing Associate for an ONSITE position in Atlanta, Georgia.

Work Schedule:

Monday
- Friday (7:00 am- 4:00 pm or 8:00am- 5:00pm) Plus Overtime.
Hourly pay: $18.00
Position Summary:
The Payment Servicing Associate is primarily responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels.
Ideal candidate:

• Background in banking (check posting to accounts would be a plus)
• Experience in being accountable for entering their daily tasks into system
• Have experience with processing refunds

Duties and Responsibilities:

• Payment Servicing Activity
• Process requests in accordance with Payment Servicing SLAs.
• Respond to emails and various escalated account issues within the assigned SLA.
• Track productivity and provide status updates for KPI's.
• Work with QA team to ensure Productivity, Quality, Compliance standards are met.
• Generate letters, send and retain documents as requested to ensure accuracy per HCA's Policy and Procedures while being compliant.
• May contact insurance companies and body shops to obtain information regarding insurance issues

Knowledge and Skills:

• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• 10 Key - accuracy
• Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment.
• Agile and can successfully adjust to changing priorities to meet business demand.
• Must be proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Ability to work well under pressure and meet deadlines.
  • Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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