Servicing Associate

Overview

Job Description - Payment Servicing Associate (2600003A)

Hyundai Capital America offers financial products through Hyundai Motor Finance, Genesis Finance, and Kia Finance to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. We are a values-driven company dedicated to skill development, career advancement, and an inclusive culture. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse workforce.

We Take Care of Our People

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level
• Associate / Sr. Associate: $350
• Director: $800
• Executive Director: $900
• VP or Above: $1,000

• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

The Payment Servicing Associate is primarily responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels. This role ensures all requests/tasks are processed within HCA time frames, KPI targets, and in compliance with HCA policy, procedures, and regulatory requirements.

• Process requests in accordance with Payment Servicing SLAs.
• Respond to emails and various escalated account issues within the assigned SLA.
• Track productivity and provide status updates for KPIs.
• Work with QA team to ensure Productivity, Quality, and Compliance standards are met.
• Generate letters, send and retain documents as requested to ensure accuracy per HCA policy and procedures while remaining compliant.
• May contact insurance companies and body shops to obtain information regarding insurance issues.

What You Will Bring

• Minimum 1 year working in a customer service role in a fast-paced operations environment
• Auto finance experience is a plus
• High School diploma or GED equivalent
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization
• Self-motivated, professional demeanor, and a self-starter
• Proven ability to multi-task, pay close attention to detail, and work in a fast-paced environment
• Ability to represent the company while interfacing with insurance companies, body shops, etc.
• Agile and able to adjust to changing priorities to meet business demand
• Proficient with Microsoft Office Suite and working knowledge of general office equipment
• Ability to work well under pressure and meet deadlines
• Proven track record with delivering seamless customer experiences
• Ability to thrive in a performance coaching environment

Employees in this role are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range reflects the factors considered in compensation decisions including skill sets, experience, training, licensure and certifications, geographic location, and other business needs. Successful candidates may be hired anywhere in the range. This notice applies to applicants in California. The latest version of our Privacy Policy is available here. For questions about CCPA regarding California residents or HCA team members, please contact Privacy Team at