Loan Escrow Specialist

Overview

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our locations, digital offerings, and mobile app.

Delivering financial peace of mind starts with a team that values integrity and ingenuity. We are inclusive, collaborative problem-solvers who support one another and meet customer needs. A growth mindset fosters continuous improvement, and teammates have access to Employee Resource Groups that advocate and bring this to life at Ameris Bank.

The Loan Escrow Specialist is responsible for maintaining and updating escrow on core servicing. This position monitors reports for verification of accurate tax and insurance tracking with vendors, and analyzes and disburses taxes and insurance. Performs other projects and duties as assigned.

• Perform and validate annual escrow calculations.
• Cross-train with insurance tracking and force-placement to provide support during high volume.
• Complete tax and insurance vendor reports daily.
• Process vendor pay files to disburse tax payments and insurance premium payments.
• Review reports to ensure there is no delinquency or lapse in payments to protect collateral.
• Monitor Tax Service reports for corrections and delinquent tax payments.
• Monitor insurance vendor reports for accurate tracking.
• Monitor and pay insurance and property taxes on escrowed and non-escrowed loans.
• Audit tax payments and insurance billing for accurate placement on loans and process refunds as applicable.
• Respond to Salesforce cases and incoming email requests within defined SLAs and time frames.
• Handle customer data and information according to department procedures.
• Escalate unresolved issues to management as required.
• Lead process improvements and developments with regular review of procedures.
• Maintain continued education on annual RESPA updates.
• Maintain compliance with internal controls, operational procedures, and risk management policies.
• Complete compliance training, adhere to anti-money laundering guidelines and all regulatory requirements.
• Strictly adhere to Bank Secrecy Act requirements and apply organizational policies and procedures in all activities.

• Intermediate PC and Microsoft Office proficiency.
• Effective and professional written and verbal communication.
• Ability to plan, organize and prioritize tasks.
• Strong written and verbal communication skills.
• Highly motivated team player with ability to provide interactive service and build relationships.
• Ability to analyze and record detailed information and produce high-quality work.
• Ability to research, analyze, identify viable options, draw sound conclusions, and present findings.
• Ability to manage a high volume of documents and workload.
• Ability to perform accurate calculations and transactions.

• 3-5 years of experience in a related role working with loan products, structures and/or documentation.

• High school diploma or GED required.
• Bachelor’s degree in Business or related field preferred.

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. Coverage begins on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Employer match of 50% of contributions up to 8%
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

In addition to a wide array of benefits, Ameris Bank employees are eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers  Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with…