Payment Processor II

Payment Processor II at Stellantis Financial Services US summary:

Payment Processor II posts and reconciles daily payments from various channels, investigates and resolves account discrepancies, and adjusts customer, dealer, and general ledger accounts. The role supports collections, recovery, and loan servicing functions, handles exception and charge-off transactions, liaises with payment partners, and assists with training and system testing. Requires ~2 years payment processing experience, intermediate computer skills, and handling of sensitive consumer information;

based in Atlanta area with minimal travel.

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

Executes daily payment transaction posting with accuracy while providing accounting support for Collections, Recovery and Loan Servicing Departments via payment processing, general account research and error resolution.

Essential Job Duties and Responsibilities:

• Review funds received daily via lockbox, in house, wire, etc. and accurately post to customer account.
• Investigates and resolves account-related issues and reports findings and resolutions back to the requesting party.
• Adjusts general ledger, customer and dealer account as required
• Processes final, rejected and exception payment transactions
• Works the un-posted queue report to ensure application of funds and accounts are closed out in a timely basis
• Process all monetary transactions related to charge-offs and recoveries
• Ability to recognize and resolve accounts that require more complex handling, fee waivers or monetary adjustments outside of policy.
• Assists Payment Processor I with the handling of more difficult accounts and fields their account related questions.
• Assists with the training of the payment processor. Identifies training needs and makes recommendations to supervisor or manager.
• Ensures all testing is completed on system upgrades
• Serves as a liaison for Wells Fargo, Western Union and Money Gram express ensuring quality and timely resolution of issues.
• Assists with other accounting functions as needed.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Qualifications and Competencies Required:

Experience

• Minimum of 2 years payment processing and/or related experience required.

Education requirements and/or certifications

• High school diploma or equivalent

Skills required:

• • Experience with electronic payment systems, invoicing, and account reconciliation.
  • Intermediate skills in utilizing computer programs, including knowledge of Excel, Word, and Outlook. Able to learn new systems and programs with ease.
• Able to analyze information and develop alternative solutions.
• Responds promptly to customer needs;
  Responds to requests for service and assistance and meets commitments.
• Focuses on solving conflict, collaboration, and is solutions oriented.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Writes clearly and informatively;
  Edits work for spelling and grammar;
  Able to read and interpret written information.
• Balances team and individual responsibilities;
  Gives and welcomes feedback.
• Approaches others in a tactful manner and has a full understanding of business acumen.
• Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values.
• Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance.
• Meets productivity standards;
  Completes work in timely manner;
  Strives to increase productivity.
• Adapts to changes in the work environment;
  Able to deal with frequent changes, delays or unexpected events.
• Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Commits to long hours of work when necessary to reach goals.
• Generates suggestions for improving work.
• Travel % - 5% or less travel required.
• Must have reliable transportation and live within a commutable distance to one of the following cities:
  Atlanta, GA

Qualifications Preferred:

• Experience
  • • Previous experience in auto/captive financing industry preferred.
• Education
  • • Associates Degree in Finance or Accounting or related field, preferred.
• Skills
  • • Understanding of SOX,…