Revenue Collection Administrator

Salary Range: $47,474.94 - $64,126.40

Overview: The Revenue Collection Administrator reviews and analyzes bi‑weekly delinquent license reports, actively reducing delinquency of assigned invoices and accounts. The role emphasizes exceptional customer service aligned with the City of Atlanta Customer Commitment.

Posting Expiration: Until Filled

• Serve as the primary point of contact for the Office of Revenue’s Collections Team regarding delinquent licenses, fees, and tax matters.
• Maintain interdepartmental knowledge to facilitate payment and resolution of delinquent invoices.
• Ensure compliance with City of Atlanta Business License and Excise Tax Ordinances through field visits, issuance of notifications and citations, and documentation in Ener Gov.
• Appear in court as a witness in violation cases, prepare case documentation, and present evidence at appeal hearings or other legal proceedings.
• Maintain strong internal contacts with other City offices and departments to support customer service and collections efforts.
• Proactively contact customers via phone and email to facilitate payment of delinquent invoices.
• Assist with preparing quarterly presentations highlighting collections performance, accomplishments, and revenue outcomes.
• Provide timely responses to customer inquiries through email, tracking systems, and phone calls.
• Ensure compliance with written procedures, policies, and supervisory guidance.
• Stay current with updates in procedures through ongoing training.
• Perform other duties and special projects as assigned.

• Strong critical thinking skills and attention to detail.
• Excellent time management skills; ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality of sensitive customer information.
• Strong interpersonal skills and ability to build productive relationships with internal and external stakeholders.
• Ability to achieve and exceed monthly, quarterly, and annual collections goals.
• Proficiency in accurate and timely completion of assigned duties.

• Bachelor’s degree in Business Administration, Finance, or a closely related field OR an equivalent combination of education, skills, experience, and training.
• Minimum of three (3) years of experience in credit collections, customer service, or a related field.
• Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
• Experience with data entry and tracking systems (Ener Gov or equivalent preferred).
• Valid Georgia driver’s license.

• Experience in municipal or government collections.
• Familiarity with court proceedings related to collections or compliance.

Light work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.