Payments Analyst

Overview

Looking for a great opportunity to advance your career? We are seeking top talent to join the Rollins Treasury Team! Our Payments Analyst will report to and support the Senior Global Payments Manager with tasks such as managing chargebacks, conducting comparative cost analytics, implementing data automation, and providing field payments support.

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• Ensure all financial schedules and deadlines are met, including weekly, monthly, quarterly, and annual reporting and audit requirements.
• Support the accounting department by performing monthly reconciliations and identifying the root cause of variances and imbalances, ensuring all card‑related activities are accurately reported and analyzed.
• Monitor and manage chargeback claims, ensuring timely resolution and compliance with relevant policies and regulations. Utilize third‑party systems to present required information on chargeback claims throughout their lifecycle.
• Complete token transfers for franchises, branches, and all acquisitions and sales. Support acquisition integrations to align payment infrastructures.
• Manage the Payments Support mailbox to assist with field and branch payment issues. Collaborate with collections, treasury support, branch managers, and other departments to resolve payment issues, facilitate refunds, and adjust payment applications.
• Be responsible for a deep dive of internal and external data to identify acceptance cost and solution opportunities across the payments supply chain, both B2B and B2C. Provide actionable recommendations and support findings with detailed comparative analysis, program performance analytics, and mathematical models.
• Lead data automation implementation and efficiencies for analysis through tools such as SQL Server and Power BI to consolidate and manage multi‑vendor data.
• Provide insights and recommendations to improve financial processes, analytics, and reporting.
• Maintain confidentiality of all information, especially specified personal information, to preserve the organization's value.
• Work on special projects, ad‑hoc reports, and other duties as assigned. The Payments Analyst will serve as a backup resource for Treasury Operations as needed, performing daily cash management, cash forecasting, and ongoing bank administration.

• Challenging position with a financially stable and reputable company.
• Opportunity for growth and advancement within the organization in external reporting, accounting, finance, tax, treasury or operations.
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Discounts, tuition reimbursement, dependent scholarship awards.
• Paid time off.
• Work environment:
  Opportunity for a hybrid working arrangement once onboarded and trained.

• Bachelor’s degree in accounting, finance, economics, mathematics, or a similar field.
• 0‑2 years of relevant work experience.
• Proficiency with Microsoft Office products, including Excel and Word.
• Basic knowledge of finance principles with strong analytical skills.
• Knowledge of Power BI, SQL Server, or other automation tools is a plus.

• A team player with the ability to self‑manage in a fast‑paced, deadline‑driven, and dynamic environment.
• Self‑starter who is well organized, detail‑oriented, and accurate, with the ability to manage and prioritize multiple complex tasks.
• Strong verbal and written communication and collaboration skills.
• Strong customer service and interpersonal skills with the ability to provide timely responses to customer needs and requests.
• Excellent critical thinking, problem‑solving, and analytical skills. Proficient in gathering, researching, and analyzing information to identify problems and develop effective solutions.
• Strong intellectual curiosity and willingness to accept challenges. Capability to quickly recognize issues and opportunities to promote continuous process improvements.
• Demonstrates professionalism by acting with tact, respect, and integrity. Takes responsibility for actions, maintaining reliability,…