Senior Billing Specialist

Come join our team. Our client is looking for a Senior Billing Specialist for an 11-month contract in Atlanta, GA 30328.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 11 Months

• 5+ years of billing operations, accounts receivable, or similar experience
• Strong proficiency with Excel (intermediate/advanced) and billing systems such as SAP, RMB, AX, AS400, Oracle AR, plus Service Now/Salesforce.
• Excellent attention to detail, analytical skills, and accuracy in high-volume environments.
• Clear, professional communication skills with experience handling escalations
• Ability to work independently and meet deadlines consistently.

• Create invoices accurately and on schedule across assigned billing cycles.
• Review invoices for pricing, contract compliance, tax accuracy, and system integrity.
• Reconcile invoice data prior to release to ensure error‑free distribution.

• Log and track all returned or undeliverable invoices (postal returns, email bounce‑backs, blocked domains, invalid email addresses).
• Investigate and resolve root causes, including addressing inaccuracies, outdated contacts, or customer system issues.
• Reissue corrected invoices and update billing profiles, delivery methods, or customer preferences as needed.

• Verify and update client invoice delivery methods (email or postal mail) to ensure accurate and timely distribution.
• Maintain accurate customer contact records, including email addresses, mailing addresses, and designated billing recipients.
• Conduct outreach to clients or internal teams when delivery failures occur to validate preferred communication channels.

• Research and resolve escalated requests such as credits/refunds, account reviews, pricing disputes, and cancellations.
• Execute complex manual transactions and support investigations requiring cross‑system validation.
• Document findings, steps taken, and customer communication in SNOW/Salesforce.

• Process SNOW tickets, emails, and tasks within SLA standards.
• Maintain reports and reconciliations for adjustments, cancellations, and delivery‑related exceptions.
• Support the month‑end close through reconciliation and exception cleanup.

• Contribute to SOPs and process documentation, especially around invoice distribution, delivery methods, and exception handling.
• Identify patterns related to undeliverable invoices and recommend improvements to reduce repeat defects.
• Provide peer support or informal training on complex workflows as needed.

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.