Avaya Telecom Technician

Req :341914

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Avaya Telecom Technician to join our team in Sandy Springs, Georgia (US-GA), United States (US).

This is an onsite position requiring the qualified resource to be in the office in Sandy Springs / Atlanta, GA five days a week, full time. Remote work is not an option for this role. Some work during non‑business hours may be required.

Only candidates local to Sandy Springs/Atlanta will be considered for this position.

• Installs, moves, repairs, and modifies telecommunications and related equipment according to job order requests of the user.
• Know the specifications, standards, and procedures to repair voice and data equipment.
• Have the skillset to make logical decisions on cable, wire and equipment needed to accomplish the service tasks of installing circuits, cross‑connects, equipment, etc.
• Interconnect circuits to ECS or at the vendor demarcation location, testing and verifying proper operation of the installed circuits and/or equipment.
• Assumes shared responsibility for the cable plant by determining and assigning the appropriate inside cable pairs.
• Working in concert with other telecommunications technicians for required changes in cable pair assignments.
• Coordinates with cable maintenance and installation vendors on locating cable, cable tray, conduits, access panels.
• Adding and/or maintaining cable installations and integrity of wire management.
• Reviewing and verifying all completed vendor work for accuracy of cable assignments and recording all changes to both outside and inside phone room.
• Maintains inventory and stock of the Telecom MDF and each IDF.
• Work with other telecom team members in various locations to keep the abreast of projects or issues.
• Write detailed scripts for call routing for departments:
  Retirement, GBS, HR, etc.
• Supports telecommunications networks by providing insight on telephone communications services and projects and assisting in ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.
• Develops and maintains effective working relationships with internal and external customers.
• Contributes to a work environment that encourages knowledge of and development of skills to engage with coworkers.
• Remains current with telecommunications industry standards and principles through regular review and study of materials on the telecom.
• Helps to assure the overall success of Networking and Telecommunications by performing all other duties as assigned.
• Does scripting for multiple departments in the building supported locally and other functions located in the US and international.

• 5+ years of telecom experience.
• 3+ years of Avaya experience.

• Very knowledge of Avaya Aura components, including Communication Manager, Session Manager, System Manager and scripting.
• Extensive knowledge AND experience of Avaya equipment and toolset
  • Avaya one-X Agent (2.5.16)
  • Avaya CMS Supervisor Client (R21.0)
  • Avaya Integrated Management
• Must have excellent communication and people skills.
• Responsible for the Executive Leadership Team and their assistants’ AVAYA desk phones.
• Rapid troubleshooting and replacement of executive‑specific hardware, such as high‑end conference room systems and specialized VOIP handsets.
• The ability to remain calm and apply logical thinking to resolve complex system faults when working with executives.
• Flexing to shifting priorities and urgent requests, often outside of standard business hours.
• Deep understanding of VoIP, SIP trunking, and network infrastructure (LAN/WAN/TCP) to resolve latency or audio quality issues instantly.

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in…